An evaluation of the role of technology and relationship in Banking: study on Bangladesh

Banking has become increasingly competitive financial services industry with fragmented customer groups, their heterogeneous expectations and ever-changing global economic challenge. Besides, technology with sophisticated facility is making banking industry new every morning. To be fit against these...

Szczegółowa specyfikacja

Opis bibliograficzny
Główni autorzy:	Huda, S.S.M Sadrul, Chisty, Kazi Khaled Shams, Rashid, Mamunur
Format:	Artykuł
Język:	English
Wydane:	BRAC University 2010
Hasła przedmiotowe:	E-banking Relationship Relationship Banking Relationship index Technology Index
Dostęp online:	http://hdl.handle.net/10361/384

id	10361-384
record_format	dspace
spelling	10361-3842019-09-29T05:47:08Z An evaluation of the role of technology and relationship in Banking: study on Bangladesh Huda, S.S.M Sadrul Chisty, Kazi Khaled Shams Rashid, Mamunur E-banking Relationship Relationship Banking Relationship index Technology Index Banking has become increasingly competitive financial services industry with fragmented customer groups, their heterogeneous expectations and ever-changing global economic challenge. Besides, technology with sophisticated facility is making banking industry new every morning. To be fit against these challenges, it is necessary to appear close to the customers with technology driven long-term stable relationship. Reporting the attitude of the thirty banks' towards technology and relationship, this study documents the imperative importance of technology and relationship in profit maximization, increase in quality of service, reduction in cost of bank operation and diversification of bank income sources. The report shows that Private and Foreign Commercial Banks are pioneers banking facilities with technological development maintaining better relationship with the customers, while local public banks (NCB) are lagging behind. 2010-10-07T10:23:58Z 2010-10-07T10:23:58Z 2007 Article http://hdl.handle.net/10361/384 en application/pdf BRAC University
institution	Brac University
collection	Institutional Repository
language	English
topic	E-banking Relationship Relationship Banking Relationship index Technology Index
spellingShingle	E-banking Relationship Relationship Banking Relationship index Technology Index Huda, S.S.M Sadrul Chisty, Kazi Khaled Shams Rashid, Mamunur An evaluation of the role of technology and relationship in Banking: study on Bangladesh
description	Banking has become increasingly competitive financial services industry with fragmented customer groups, their heterogeneous expectations and ever-changing global economic challenge. Besides, technology with sophisticated facility is making banking industry new every morning. To be fit against these challenges, it is necessary to appear close to the customers with technology driven long-term stable relationship. Reporting the attitude of the thirty banks' towards technology and relationship, this study documents the imperative importance of technology and relationship in profit maximization, increase in quality of service, reduction in cost of bank operation and diversification of bank income sources. The report shows that Private and Foreign Commercial Banks are pioneers banking facilities with technological development maintaining better relationship with the customers, while local public banks (NCB) are lagging behind.
format	Article
author	Huda, S.S.M Sadrul Chisty, Kazi Khaled Shams Rashid, Mamunur
author_facet	Huda, S.S.M Sadrul Chisty, Kazi Khaled Shams Rashid, Mamunur
author_sort	Huda, S.S.M Sadrul
title	An evaluation of the role of technology and relationship in Banking: study on Bangladesh
title_short	An evaluation of the role of technology and relationship in Banking: study on Bangladesh
title_full	An evaluation of the role of technology and relationship in Banking: study on Bangladesh
title_fullStr	An evaluation of the role of technology and relationship in Banking: study on Bangladesh
title_full_unstemmed	An evaluation of the role of technology and relationship in Banking: study on Bangladesh
title_sort	evaluation of the role of technology and relationship in banking: study on bangladesh
publisher	BRAC University
publishDate	2010
url	http://hdl.handle.net/10361/384
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An evaluation of the role of technology and relationship in Banking: study on Bangladesh

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