Assessment of customer service of the City Bank Ltd: a study on retail banking customer service department

Assessment of customer service of the City Bank Ltd: a study on retail banking customer service department

This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014.

Bibliografiske detaljer
Hovedforfatter:	Naher, Jamilatun
Andre forfattere:	Ahmed, Sreyoshi
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2014
Fag:	Business administration
Online adgang:	http://hdl.handle.net/10361/3681

Lignende værker

Retail activities & customer service of City Bank Ltd. : Dhanmondi branch
af: Tasmem, Farah
Udgivet: (2014)

Retail Banking and Customer Service (City Bank, Banani Branch)
af: Yasmin, Nabila
Udgivet: (2016)

Retail banking & customer service activities of BRAC Bank Ltd
af: Andrews, Christer
Udgivet: (2016)

Customer service of The City Bank Limited : Gulshan avenue
af: Ahmed, Ayesha
Udgivet: (2014)

Customer service at Prime bank limited
af: Sultana, Fouzia
Udgivet: (2012)

Customer service at branch of BRAC Bank
af: Hasan, Md. Kayser
Udgivet: (2012)

Jamuna Bank Ltd. and its customer service
af: Pulak, Arijit Podder
Udgivet: (2015)

General banking & customer service of Agrani Bank Limited
af: Jahan, Mohammad Anowar
Udgivet: (2014)

Customer satisfaction on retail banking of the Trust Bank Ltd.
af: Nazneen, Zubayda
Udgivet: (2014)

Evaluation of customer service quality: a study on Jamuna Bank
af: Saha, Abanti
Udgivet: (2014)

An assessment of service quality in the City Bank Ltd.
af: Ahmed, Kamrunnahar
Udgivet: (2014)

Retail banking & customer experience of BRAC Bank Limited
af: Sadia, Humaira
Udgivet: (2014)

Customer service marketing through general banking
af: Waheed, Sazzad
Udgivet: (2015)

A critical analysis of the customer care service of The City Bank Limited
af: Akter, Oyahida
Udgivet: (2014)

General banking and customer service of Shahjalal Islami Bank Limited
af: Nusrat, Safia
Udgivet: (2014)

Customers’ perception regarding islamic banking services of Bangladesh
af: Musa, Fahad-Ibn-
Udgivet: (2014)

Customer’s satisfaction on service quality of Prime Bank Limited
af: Afroz, Rumana
Udgivet: (2014)

Customer service of Genex Infosys Ltd.
af: Hossain, Anik
Udgivet: (2014)

Prime Bank Ltd: Evaluation of customer service quality and ways of improvement
af: Hasan, Md.Anamul
Udgivet: (2010)

Customers’ perception regarding islamic banking services of Dhaka Bank Limited
af: Islam, Syed Ajmer
Udgivet: (2014)

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
af: Islam, Sonia
Udgivet: (2012)

Customer satisfaction on credit cards of the City Bank Ltd.
af: Haider, S.M. Lutful
Udgivet: (2014)

Customer satisfaction survey at retail banking division of BRAC Bank Ltd
af: Suva, Shankha Nil Dey
Udgivet: (2014)

Customer Services of BRAC Bank Limited at Banani Branch
af: Faisal, Kazi Golam
Udgivet: (2014)

Customer experience, retail banking division of BRAC Bank Limited
af: Sharmin, Samira
Udgivet: (2016)

Consumer investment services to the customer of Islami Bank Bangladesh Limited
af: Zaman, Akramina
Udgivet: (2014)

Customer service analysis of the Southeast Bank Limited, Banani Branch
af: Rumman, Sheikh Abd-Al
Udgivet: (2014)

Customer service analysis with the overview of marketing and promotional activities of BRAC bank ltd.
af: Roy, Joydeep Sinha
Udgivet: (2011)

An analysis of customer satisfaction at the Premier Bank Ltd.
af: Shanta, Mehenaj Jabin
Udgivet: (2012)

An evaluation of the bank’s customer perception
af: Abdullah, Huzaifa
Udgivet: (2012)

Assessing customer satisfaction of Shahjalal Islami Bank Limited
af: Mahbub, Shejoty
Udgivet: (2014)

Customer service and foreign exchange operation at Standard Bank Limited
af: Roy, Shatabdi
Udgivet: (2014)

Customer perception on e-banking and assessing the online banking performance of Uttara Bank Ltd.
af: Zaman, Nawreen Fahmida
Udgivet: (2014)

Retail banking activities of the City Bank Limited
af: Mustary, Tanzila
Udgivet: (2014)

Survey on customer satisfaction regarding the quality of service provided by foreign trade department of Dutch-Bangla Bank Limited
af: Rahim, Rezwanur
Udgivet: (2014)

Analysis of customer service quality and product promotional strategy of BRAC Bank Limited
af: Noor, Sahali
Udgivet: (2010)

A study on the customer satisfaction level of EXIM Bank Limited
af: Anjum, Sadmee
Udgivet: (2014)

Services delivered to the cash account customers and the satisfaction level of those customers of City Brokerage Limited-Gulshan Branch
af: Hasan, Marzanul
Udgivet: (2014)

Customer satisfaction index and service quality assurance of Grameenphone Ltd.
af: Chowdhury, Farzana
Udgivet: (2011)

Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch
af: Siddika, Ayesha
Udgivet: (2014)