Naher, J., & Ahmed, S. (2014). Assessment of customer service of the City Bank Ltd: A study on retail banking customer service department. BRAC University.
Chicago Style (17. basım) AtıfNaher, Jamilatun, ve Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.
MLA (8th ed.) AtıfNaher, Jamilatun, ve Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.
Uyarı: Bu alıntı herzaman %100 doğru olmayabilir..