Citação norma APA

Naher, J., & Ahmed, S. (2014). Assessment of customer service of the City Bank Ltd: A study on retail banking customer service department. BRAC University.

Citação norma Chicago

Naher, Jamilatun, and Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.

Citação norma MLA

Naher, Jamilatun, and Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.