Naher, J., & Ahmed, S. (2014). Assessment of customer service of the City Bank Ltd: A study on retail banking customer service department. BRAC University.
Čikaški stil citiranja (17. izdanje)Naher, Jamilatun, i Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.
MLA način citiranja (8. izdanje)Naher, Jamilatun, i Sreyoshi Ahmed. Assessment of Customer Service of the City Bank Ltd: A Study on Retail Banking Customer Service Department. BRAC University, 2014.
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