Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014.
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BRAC University
2014
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| Online Zugang: | http://hdl.handle.net/10361/3613 |
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10361-36132019-09-30T03:49:16Z Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch Rahman, A.H.M.Nahid Hossain, Saif BRAC Business School, BRAC University Business administration Customer This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 42). Any academic course of the study has a great value when it has practical application in the real life.Only theoretical knowledge will be little important unless it is applicable in the practical life.So we need proper application of our knowledge to get some benefit from our theoretical knowledge to make it more fruitful. When we engage ourselves in such field to make proper use of our knowledge in our practical life only, then we come to know about the benefit of the theoretical knowledge. This report is on a study of the customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd. Mirpur Branch. Mirpur branch is one of the profitable branches of Shahjalal Islami Bank Ltd.Level of satisfaction of customers of this branch is high and customer’s perception toward service quality is higher than their expectations. It implies that employees of this branch are very responsive and reliable. Some effective steps should be taken for the betterment or upgrading of such a crucial service. To gain major market share the bank should improve its customer service also they will have to give a lot of efforts to marketing program. Because most of the customers are unaware about the facilities that Shahjalal Islami Bank Ltd. is providing. This report composed of 06 (Six) chapters. This report discussed about the introduction of the bank,general banking,customer satisfaction,findings,recommendations and so on. A.H.M.Nahid Rahman M. Business Administration 2014-09-14T07:17:49Z 2014-09-14T07:17:49Z 2014 2014-09-11 Internship report ID 12164071 http://hdl.handle.net/10361/3613 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 42 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration Customer |
| spellingShingle |
Business administration Customer Rahman, A.H.M.Nahid Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014. |
| author2 |
Hossain, Saif |
| author_facet |
Hossain, Saif Rahman, A.H.M.Nahid |
| format |
Internship report |
| author |
Rahman, A.H.M.Nahid |
| author_sort |
Rahman, A.H.M.Nahid |
| title |
Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| title_short |
Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| title_full |
Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| title_fullStr |
Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| title_full_unstemmed |
Customer satisfaction on general banking activities of Shahjalal Islami Bank Ltd.: a study on Mirpur branch |
| title_sort |
customer satisfaction on general banking activities of shahjalal islami bank ltd.: a study on mirpur branch |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3613 |
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AT rahmanahmnahid customersatisfactionongeneralbankingactivitiesofshahjalalislamibankltdastudyonmirpurbranch |
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