Public e-service development in BTCL: a strategy to overcome challenges ahead
This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2013.
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| Język: | English |
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BRAC University
2014
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| Dostęp online: | http://hdl.handle.net/10361/3512 |
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10361-3512 |
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10361-35122019-09-30T03:55:09Z Public e-service development in BTCL: a strategy to overcome challenges ahead Salam, Md. Abdus Hoque, Shah Mohammad Sanaul Institute of Governance Studies, BRAC University Governance and development E-service Digital divide E-readiness Web presence This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2013. Cataloged from PDF version of thesis. Includes bibliographical references (page 49 - 52). Rapid development of Information and Communication Technology (ICT) creates extensive opportunities for efficient and cost effective public service delivery. The use of ICT has been a core element used by the government as a communication way to its citizen. E-service(s) delivery is present in developing countries but the erudition is still in immaturity level. Most local governments only provide published information and downloadable forms. Most local government sites provide only informational and one way communications. All are still at the basic level of publishing information online. Two way interactive e-services have already been introduced with limited extent by some institutions in our country like online application of university admission, online job application to BPSC and Banks etc. Before implementing and developing any e-services, the authorities should know the expectation to the service from the users and it is also important to know the usability of the e-service in order to develop it with more usability function so that the users might satisfy by using the service. This study has attempted to assess the current standings of e-service(s) and what would be the prospective e-service(s) provided by BTCL. It has also endeavored to identify the barriers/challenges to adopt public e-service(s) in BTCL. Due to time and resource constraints only selective areas of Dhaka city has been surveyed. The study is based on both literature review and questionnaire survey. Two types of questionnaire were prepared. One for supply side i.e. for officials of BTCL and another was for demand side i.e. customer of BTCL. Questionnaire survey was conducted on total 52(fifty two) respondents. Of them, 27(twenty seven) was officials and the rest 25(twenty five) was subscribers of different areas of BTCL in Dhaka city. A literature review covers theoretical tools to define effective e-service and to identify hindrance in implementing e-service(s) in BTCL. The study has identified some prospective public e-services that BTCL should attain to retain its existence. It has also identified the possible barriers for implementing e-service(s). The perception of the officials and subscribers about prospective e-service(s) and hindering factors of e-service implementation is somewhat similar. The hindering factors are categorized in three types, organizational, procedural and technological. Finally, the study comes up with some recommendations to overcome the barriers or challenges in adopting public e-service(s) in BTCL. Md. Abdus Salam M. Governance and Development 2014-08-31T08:57:30Z 2014-08-31T08:57:30Z 2013 2013-05-20 Thesis ID 12172024 http://hdl.handle.net/10361/3512 en BRAC University thesis reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 74 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Governance and development E-service Digital divide E-readiness Web presence |
| spellingShingle |
Governance and development E-service Digital divide E-readiness Web presence Salam, Md. Abdus Public e-service development in BTCL: a strategy to overcome challenges ahead |
| description |
This thesis is submitted in partial fulfillment of the requirements for the degree of Masters of Arts in Governance and Development, 2013. |
| author2 |
Hoque, Shah Mohammad Sanaul |
| author_facet |
Hoque, Shah Mohammad Sanaul Salam, Md. Abdus |
| format |
Thesis |
| author |
Salam, Md. Abdus |
| author_sort |
Salam, Md. Abdus |
| title |
Public e-service development in BTCL: a strategy to overcome challenges ahead |
| title_short |
Public e-service development in BTCL: a strategy to overcome challenges ahead |
| title_full |
Public e-service development in BTCL: a strategy to overcome challenges ahead |
| title_fullStr |
Public e-service development in BTCL: a strategy to overcome challenges ahead |
| title_full_unstemmed |
Public e-service development in BTCL: a strategy to overcome challenges ahead |
| title_sort |
public e-service development in btcl: a strategy to overcome challenges ahead |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3512 |
| work_keys_str_mv |
AT salammdabdus publiceservicedevelopmentinbtclastrategytoovercomechallengesahead |
| _version_ |
1814309602099986432 |