Competitive analysis in the express industry of Bangladesh: whether existing service features are satisfying customers or not

Competitive analysis in the express industry of Bangladesh: whether existing service features are satisfying customers or not

This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014.

Bibliografiske detaljer
Hovedforfatter:	Chowdhury, Shaiyaz
Andre forfattere:	Haq, Mahmudul
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2014
Fag:	Business administration
Online adgang:	http://hdl.handle.net/10361/3440

Lignende værker

Satisfied employees will lead to satisfied customer
af: Karim, Rafiul
Udgivet: (2014)

Whether to Kill
af: Dornschneider

Customers’ perception regarding islamic banking services of Bangladesh
af: Musa, Fahad-Ibn-
Udgivet: (2014)

Consumer investment services to the customer of Islami Bank Bangladesh Limited
af: Zaman, Akramina
Udgivet: (2014)

Customer service of Genex Infosys Ltd.
af: Hossain, Anik
Udgivet: (2014)

Customer service at Prime bank limited
af: Sultana, Fouzia
Udgivet: (2012)

Customer service at branch of BRAC Bank
af: Hasan, Md. Kayser
Udgivet: (2012)

Customer satisfaction index and service quality assurance of Grameenphone Ltd.
af: Chowdhury, Farzana
Udgivet: (2011)

Customer service analysis of the Southeast Bank Limited, Banani Branch
af: Rumman, Sheikh Abd-Al
Udgivet: (2014)

Importance of quality assurance in real estate to satisfy the customers of Climax Holdings Limited
af: Jahan, Samiah
Udgivet: (2024)

An insight on front office operations and service features of ‘The Westin Dhaka’
af: Sultana, Sharmin
Udgivet: (2015)

Assessment of customer service of the City Bank Ltd: a study on retail banking customer service department
af: Naher, Jamilatun
Udgivet: (2014)

Journal on Satisfiability, Boolean Modelling and Computation

Journal on Satisfiability, Boolean Modelling and Computation

Customer satisfaction & customer loyalty at Islami Bank Bangladesh Ltd.
af: Islam, Sonia
Udgivet: (2012)

Customer perception about the trade service of HSBC
af: Parves, Md. Nayem
Udgivet: (2014)

Customer perception about UCBL's remittance services
af: Ahmed, Toma
Udgivet: (2014)

Customer service marketing through general banking
af: Waheed, Sazzad
Udgivet: (2015)

As an online market place, the customer servicer acivities & customer satisfaction of Kaymu.com.bd
af: Ahamed, Arif
Udgivet: (2015)

Selling techniqes of TNT express: a study of Bangladesh
af: Kanak, Md. Rifat Hasan
Udgivet: (2011)

Sales management & selling techniques of TNT Express Bangladesh
af: Alam, Samina
Udgivet: (2012)

Customer satisfaction over the value added services of Airtel Bangladesh Ltd.
af: Das, Pooja
Udgivet: (2014)

Analysis of customer service quality and product promotional strategy of BRAC Bank Limited
af: Noor, Sahali
Udgivet: (2010)

Customer service analysis with the overview of marketing and promotional activities of BRAC bank ltd.
af: Roy, Joydeep Sinha
Udgivet: (2011)

General banking & customer service of Agrani Bank Limited
af: Jahan, Mohammad Anowar
Udgivet: (2014)

Customer service of The City Bank Limited : Gulshan avenue
af: Ahmed, Ayesha
Udgivet: (2014)

Customer’s satisfaction on service quality of Prime Bank Limited
af: Afroz, Rumana
Udgivet: (2014)

We Are in His Hands Whether We Live or Die
af: Thomson

Customer satisfaction to Expressions Limited
af: Mahmud, Md. Riaz
Udgivet: (2020)

An insight on ‘pre product and service features: user acceptance test, at Robi Axiata limited’
af: Zaman, Suzana
Udgivet: (2015)

A critical analysis of the customer care service of The City Bank Limited
af: Akter, Oyahida
Udgivet: (2014)

Employees feedback on existing performance appraisal system of Rangs Group
af: Das, Arunima
Udgivet: (2015)

Violence against women in Bangladesh: situational analysis/existing interventions
af: Chowdhury, Sabiha
Udgivet: (2010)

Handling customer complains at Airtel Bangladesh Limited
af: Mousumi, Farhana
Udgivet: (2014)

Customer service of Alpha Credit Rating Limited
af: Khan, Mohammad Moniruzzaman
Udgivet: (2016)

Jamuna Bank Ltd. and its customer service
af: Pulak, Arijit Podder
Udgivet: (2015)

Customer satisfaction level of after sales service of ThyssenKrupp
af: Voumik, Apurba
Udgivet: (2014)

Evaluation of customer service quality: a study on Jamuna Bank
af: Saha, Abanti
Udgivet: (2014)

General banking and customer service of Shahjalal Islami Bank Limited
af: Nusrat, Safia
Udgivet: (2014)

Services delivered to the cash account customers and the satisfaction level of those customers of City Brokerage Limited-Gulshan Branch
af: Hasan, Marzanul
Udgivet: (2014)