General banking & customer service of Agrani Bank Limited
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014.
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| Taal: | English |
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BRAC University
2014
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| Online toegang: | http://hdl.handle.net/10361/3389 |
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10361-33892019-09-30T03:49:46Z General banking & customer service of Agrani Bank Limited Jahan, Mohammad Anowar Mahbub, Tareq BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 44). Banks and other financial institutions play a vital role in forecasting the economic and social condition of a country. Banks in Bangladesh now constitutes the core of the country’s organized financial system. Agrani Bank Limited, a leading commercial bank with 902 outlets strategically located in almost all the commercial areas throughout Bangladesh, overseas Exchange Houses and hundreds of overseas Correspondents, came into being as a Public Limited Company on May 17, 2007 with a view to take over the business, assets, liabilities, rights and obligations of the Agrani Bank which emerged as a nationalized commercial bank in 1972 immediately after the emergence of Bangladesh as an independent state. Customer satisfaction is very important for the reflections of the succession toward progress and expansion for any service institution. Excellence in customer service helps an organization to build a good position in the market and retain more customers. To keep the customers satisfied, ABL provides various types of service to its customers. ABL Principal Branch has three departments. These are: General Banking Department, Foreign Exchange Department and Credit Department. Through these three departments they serve their customers. General banking department provides service to the customers by doing the elementary tasks of the bank. This department has three sections: Main Cash with Cash Cell; Deposit Section i.e Savings, Current deposit, FDR, SNTD; Clearing; Bills; Accounts; Sanchaypotra, These elementary tasks include account opening, providing master credit card, internet banking, offering different types of schemes to the customers, different types of bills and fees collection etc. Foreign Exchange department also play vital role by providing service to the customers. This department has three sections. These are: Export section, Import section and Foreign Remittance section. All these three sections Foreign Exchange department provides services to its customers. Credit department has three sections i.e General Loan, Industrial Loan and Loan Recovery. Mohammad Anowar Jahan M. Business Administration 2014-07-07T04:34:13Z 2014-07-07T04:34:13Z 2014 2014-07-06 Internship report ID 11164044 http://hdl.handle.net/10361/3389 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 55 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Jahan, Mohammad Anowar General banking & customer service of Agrani Bank Limited |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Master of Business Administration,2014. |
| author2 |
Mahbub, Tareq |
| author_facet |
Mahbub, Tareq Jahan, Mohammad Anowar |
| format |
Internship report |
| author |
Jahan, Mohammad Anowar |
| author_sort |
Jahan, Mohammad Anowar |
| title |
General banking & customer service of Agrani Bank Limited |
| title_short |
General banking & customer service of Agrani Bank Limited |
| title_full |
General banking & customer service of Agrani Bank Limited |
| title_fullStr |
General banking & customer service of Agrani Bank Limited |
| title_full_unstemmed |
General banking & customer service of Agrani Bank Limited |
| title_sort |
general banking & customer service of agrani bank limited |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3389 |
| work_keys_str_mv |
AT jahanmohammadanowar generalbankingcustomerserviceofagranibanklimited |
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1814307094992519168 |