Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
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| Jezik: | English |
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BRAC University
2014
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| Online pristup: | http://hdl.handle.net/10361/3339 |
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10361-3339 |
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10361-33392019-09-30T03:32:15Z Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch Siddika, Ayesha Datta, Showvonick BRAC Business School, BRAC University Business administration Foreign exchange operations This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 69). This report provides a study and survey conducted on customer satisfaction regarding quality of service of foreign exchange department of Mercantile Bank Limited (MBL). Method of findings and analysis include both primary and secondary data. Primary data was collected by conducting a survey developing questionnaire. To conduct the survey, a sample of 25 customers was randomly chosen for the survey and was given a questionnaire to fill up. The method of analysis includes frequency distribution of the collected data. The secondary data was collected from company’s annual reports and foreign exchange manual. This report also includes overview of Mercantile Bank Limited, services and products, working experience during the internship period and operation of foreign exchange department of MBL. The survey draws attention to availability of employees, employee behavior, office environment, time taken by employee to process, solution provided by MBL, service fees, and more. The report also includes the fact that the analysis conducted has limitations. Some of the limitations are only 25 respondents were chosen among large group and analysis only includes frequency distribution. Based on the data, this report finds that most of the customers are satisfied with quality of service provided by the foreign trade department of MBL. However, in case of overall environment, service charges, and timeliness, some of the customers were dissatisfied with the service quality of the Foreign Exchange department of MBL, Mirpur branch.MBL should focus on these issues in order to improve their quality of service in Foreign Exchange department. A bank’s performance and profit largely depends on this division. These foreign exchange activities have an equal significant role to the economic growth of a country. So through this division banks are contributing to the economic empowerment of the country. Ayesha Siddika B. Business Administration 2014-06-23T12:52:38Z 2014-06-23T12:52:38Z 2014 2014-06-22 Internship report ID 10104113 http://hdl.handle.net/10361/3339 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 70 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration Foreign exchange operations |
| spellingShingle |
Business administration Foreign exchange operations Siddika, Ayesha Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. |
| author2 |
Datta, Showvonick |
| author_facet |
Datta, Showvonick Siddika, Ayesha |
| format |
Internship report |
| author |
Siddika, Ayesha |
| author_sort |
Siddika, Ayesha |
| title |
Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| title_short |
Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| title_full |
Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| title_fullStr |
Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| title_full_unstemmed |
Customer satisfaction regarding the service quality of the foreign exchange department of Mercantile Bank Limited, Mirpur Branch |
| title_sort |
customer satisfaction regarding the service quality of the foreign exchange department of mercantile bank limited, mirpur branch |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3339 |
| work_keys_str_mv |
AT siddikaayesha customersatisfactionregardingtheservicequalityoftheforeignexchangedepartmentofmercantilebanklimitedmirpurbranch |
| _version_ |
1814306957062832128 |