Customer satisfaction level of bKash as a mobile payment platform
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
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| Format: | Internship report |
| Idioma: | English |
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BRAC University
2014
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| Accés en línia: | http://hdl.handle.net/10361/3246 |
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10361-32462019-09-30T03:39:34Z Customer satisfaction level of bKash as a mobile payment platform Hossain, Nafisa Chowdhury, Fazley Elahi Ahmad, S.M. Belal BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 59). This report is based on my working experience at bKash as a part of the internship program. In order to incorporate the practical knowledge, I got from the organization into the report; I have chosen to prepare my report on the customer satisfaction level of merchant payment service of bKash under the head of “Customer Satisfaction level of bKash as a Mobile Payment Platform”. The report is aimed to exhibit the Merchant Payment management activities of the organization, how it works and to what extent the users of the system are satisfied with the service. The report also offers some suggestions for the improvement of the performance in order to achieve a superior level of customer satisfaction. The report also made some recommendations regarding its policies and procedures. bKash must try to improve the server, educate the customers about their security system for payment system, and reduce its service fees. In the survey analysis, through the use of SPSS software I have found that the customers were satisfied with the reliability, responsiveness, assurance, empathy, accessibility, courteousness and tangibility dimension of the service that they received. At last I can say that although the customers of bKash merchant payment system are satisfied with the service, they should try to focus on the issues that the customers value the most and work accordingly to achieve a superior level of customer satisfaction. Nafisa Hossain B. Business Administration 2014-05-28T10:03:43Z 2014-05-28T10:03:43Z 2014 2014-05-03 Internship report ID 08104115 http://hdl.handle.net/10361/3246 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 73 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Hossain, Nafisa Customer satisfaction level of bKash as a mobile payment platform |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. |
| author2 |
Chowdhury, Fazley Elahi |
| author_facet |
Chowdhury, Fazley Elahi Hossain, Nafisa |
| format |
Internship report |
| author |
Hossain, Nafisa |
| author_sort |
Hossain, Nafisa |
| title |
Customer satisfaction level of bKash as a mobile payment platform |
| title_short |
Customer satisfaction level of bKash as a mobile payment platform |
| title_full |
Customer satisfaction level of bKash as a mobile payment platform |
| title_fullStr |
Customer satisfaction level of bKash as a mobile payment platform |
| title_full_unstemmed |
Customer satisfaction level of bKash as a mobile payment platform |
| title_sort |
customer satisfaction level of bkash as a mobile payment platform |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3246 |
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AT hossainnafisa customersatisfactionlevelofbkashasamobilepaymentplatform |
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