Khushbu, T. H., & Haq, M. (2014). People quality management of inbound contact center of GrameenPhone Ltd. BRAC University.
Čikaški stil citiranja (17. izdanje)Khushbu, Tanzila Hashem, i Mahmudul Haq. People Quality Management of Inbound Contact Center of GrameenPhone Ltd. BRAC University, 2014.
MLA način citiranja (8. izdanje)Khushbu, Tanzila Hashem, i Mahmudul Haq. People Quality Management of Inbound Contact Center of GrameenPhone Ltd. BRAC University, 2014.
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