Retail activities & customer service of City Bank Ltd. : Dhanmondi branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
| 1. autor: | |
|---|---|
| Kolejni autorzy: | |
| Format: | Internship report |
| Język: | English |
| Wydane: |
BRAC University
2014
|
| Hasła przedmiotowe: | |
| Dostęp online: | http://hdl.handle.net/10361/3072 |
| id |
10361-3072 |
|---|---|
| record_format |
dspace |
| spelling |
10361-30722019-09-30T03:31:35Z Retail activities & customer service of City Bank Ltd. : Dhanmondi branch Tasmem, Farah Ghosh, Suntu Kumar BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 53). Banking is known as the backbone of the national economy and it play an important role in the business sector & promoting industrialization & economic development of the country. City Bank Ltd is one of the ancient private commercial bank operated in Bangladesh which deals with four different and significant banking divisions which are the driving force of the bank such as Retail Banking, Corporate and Investment Banking, SME Banking and Treasury Banking. Here the report has been prepared on “Retail activities and Customer services of CBL” and it covers detail about retail banking activities and customer service accomplishes by the bank. Besides it also consist of general information of CBL, financial information, learning points, findings, and recommendation. Retail banking discusses about the banking in which banking institutions accomplish transactions directly with consumers, rather than corporations or other banks. CBL started its retail function in 2009. Through retail banking City bank collects deposits, provides loan to customers, and offers various card services both local and abroad and some services to non-resident business. The bank wants to provide their customers the best-in-class services, innovative products and financial solutions from smart outlets. During the internship period I worked under the customer service department. The Customer Service area is divided into few sections such as, Cheque, pin, cards, loan, remittance, pay order and so on. The customer service includes activities, such as- opening different accounts, cheque requisition and delivery, pin receive and delivery, loan paper fill up and processing, call center registration and so on. Farah Tasmem B. Business Administration 2014-03-23T10:25:44Z 2014-03-23T10:25:44Z 2014 2014-03-10 Internship report ID 10104109 http://hdl.handle.net/10361/3072 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 74 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Tasmem, Farah Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. |
| author2 |
Ghosh, Suntu Kumar |
| author_facet |
Ghosh, Suntu Kumar Tasmem, Farah |
| format |
Internship report |
| author |
Tasmem, Farah |
| author_sort |
Tasmem, Farah |
| title |
Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| title_short |
Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| title_full |
Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| title_fullStr |
Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| title_full_unstemmed |
Retail activities & customer service of City Bank Ltd. : Dhanmondi branch |
| title_sort |
retail activities & customer service of city bank ltd. : dhanmondi branch |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/3072 |
| work_keys_str_mv |
AT tasmemfarah retailactivitiescustomerserviceofcitybankltddhanmondibranch |
| _version_ |
1814309740475318272 |