Rahmatullah, R., & Ghosh, S. K. (2014). Standard operation procedure of Call Quality Analyst (CQA) team ServicEngine Ltd. BRAC University.
Chicago Style (17. basım) AtıfRahmatullah, Rifat, ve Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
MLA (8th ed.) AtıfRahmatullah, Rifat, ve Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
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