Rahmatullah, R., & Ghosh, S. K. (2014). Standard operation procedure of Call Quality Analyst (CQA) team ServicEngine Ltd. BRAC University.
Lua i Stíl Chicago (17ú heag.)Rahmatullah, Rifat, agus Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
Lua MLA (8ú heag.)Rahmatullah, Rifat, agus Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.