Rahmatullah, R., & Ghosh, S. K. (2014). Standard operation procedure of Call Quality Analyst (CQA) team ServicEngine Ltd. BRAC University.
Cita Chicago (17th ed.)Rahmatullah, Rifat, i Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
Cita MLA (8th ed.)Rahmatullah, Rifat, i Suntu Kumar Ghosh. Standard Operation Procedure of Call Quality Analyst (CQA) Team ServicEngine Ltd. BRAC University, 2014.
Atenció: Aquestes cites poden no estar 100% correctes.