Customer service of The City Bank Limited : Gulshan avenue
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014.
| Hovedforfatter: | |
|---|---|
| Andre forfattere: | |
| Format: | Internship report |
| Sprog: | English |
| Udgivet: |
BRAC University
2014
|
| Fag: | |
| Online adgang: | http://hdl.handle.net/10361/2967 |
| id |
10361-2967 |
|---|---|
| record_format |
dspace |
| spelling |
10361-29672019-09-30T03:37:36Z Customer service of The City Bank Limited : Gulshan avenue Ahmed, Ayesha Faruqui, Mahtab BRAC Business School, BRAC University Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. Cataloged from PDF version of Internship report. Includes bibliographical references (page 45). In the present situation of the banking sector is walking with competitive advantage, inspired way, just like a panorama of a race to reach the leading position of the banking. Most of the bank now concentrates of marketing feasibility to earn and generate opportunity to hold existing to keep loyal customers, in the business humanity believed that loyal customers increase the forthcoming gainful revenue. In this report I am trying to focus about the wide consumer expectation, perception and its implementation possibility for the CBL to overcome the all kinds of customer objections for the service failure and weakness. First part of this report is based on the introduction which includes topics like origin, objective, background, methodology, limitation of the study. Basically it defines the way and background of the study to prepare the report. In the next part of the report highlights a brief background of City Bank Limited, with their mission, vision, objective, business strategies. And also providing a brief summary of all retail product and services offered by the City Bank. Next part is basically about the tasks done by me during the internship. This report is also consists of highlighting the general banking procedure by describing the entire departments associated with general banking. This report is also consists of all the findings of the report provided with some recommendation in order to improve customer service quality as well as customer satisfaction level based on the observation and work experience during internship period. Ayesha Ahmed B. Business Administration 2014-02-25T05:40:52Z 2014-02-25T05:40:52Z 2014 2014-01-21 Internship report ID 10104074 http://hdl.handle.net/10361/2967 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 47 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration |
| spellingShingle |
Business administration Ahmed, Ayesha Customer service of The City Bank Limited : Gulshan avenue |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2014. |
| author2 |
Faruqui, Mahtab |
| author_facet |
Faruqui, Mahtab Ahmed, Ayesha |
| format |
Internship report |
| author |
Ahmed, Ayesha |
| author_sort |
Ahmed, Ayesha |
| title |
Customer service of The City Bank Limited : Gulshan avenue |
| title_short |
Customer service of The City Bank Limited : Gulshan avenue |
| title_full |
Customer service of The City Bank Limited : Gulshan avenue |
| title_fullStr |
Customer service of The City Bank Limited : Gulshan avenue |
| title_full_unstemmed |
Customer service of The City Bank Limited : Gulshan avenue |
| title_sort |
customer service of the city bank limited : gulshan avenue |
| publisher |
BRAC University |
| publishDate |
2014 |
| url |
http://hdl.handle.net/10361/2967 |
| work_keys_str_mv |
AT ahmedayesha customerserviceofthecitybanklimitedgulshanavenue |
| _version_ |
1814309391898247168 |