Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012.
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| Format: | Internship report |
| Sprache: | English |
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BRAC University
2013
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| Online Zugang: | http://hdl.handle.net/10361/2477 |
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10361-2477 |
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10361-24772019-09-29T05:28:34Z Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch Tabassum, Anika Datta, Showvonick BRAC Business School, BRAC University Business administration Foreign exchange This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012. Cataloged from PDF version of Internship report. Includes bibliographical references (page 104). This report will take a closer look on the customer satisfaction of the Foreign Exchange Department (L/C) of Prime Bank Limited Mouchack Branch, the company’s different functions, its Strengths, Weaknesses, Opportunities and Threats. The report will focus on the learning that I have acquired from the company, in my time there as an Intern in the Foreign Exchange Department. The report will delve into studying the factors like Letter of Credit, Export Import operations, the employees’ working quality and affectivity that affect the customer loyalty. The main purpose of the report is to see the customer satisfaction of the Foreign Exchange Department (L/C) of Mouchak Branch, Prime Bank Ltd. with the help of the answers from the questionnaire I have provided to the customers of the branch. There were some important factors such as distance from the customers’ office, employee behavior, efficiency level of the employees, employee cooperation, reliability of storing the data, ease of access etc. The report will interpret the data presented, their effectiveness and their relative importance for Prime Bank Ltd. Mouchack Branch, as an organization and what the numbers imply for the customers. A tactful conclusion will then be brought up to summarize the findings of the report as a whole. Anika Tabassum B. Business Administration 2013-05-27T04:51:57Z 2013-05-27T04:51:57Z 2012 2012-11-08 Internship report ID 08304093 http://hdl.handle.net/10361/2477 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 104 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Business administration Foreign exchange |
| spellingShingle |
Business administration Foreign exchange Tabassum, Anika Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012. |
| author2 |
Datta, Showvonick |
| author_facet |
Datta, Showvonick Tabassum, Anika |
| format |
Internship report |
| author |
Tabassum, Anika |
| author_sort |
Tabassum, Anika |
| title |
Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| title_short |
Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| title_full |
Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| title_fullStr |
Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| title_full_unstemmed |
Customer satisfaction of the foreign exchange department Prime Bank Limited, Mouchak Branch |
| title_sort |
customer satisfaction of the foreign exchange department prime bank limited, mouchak branch |
| publisher |
BRAC University |
| publishDate |
2013 |
| url |
http://hdl.handle.net/10361/2477 |
| work_keys_str_mv |
AT tabassumanika customersatisfactionoftheforeignexchangedepartmentprimebanklimitedmouchakbranch |
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