Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2013.
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| Idioma: | English |
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BRAC University
2013
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| Acesso em linha: | http://hdl.handle.net/10361/2445 |
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10361-24452019-09-30T03:37:42Z Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch Rahman, Md. Mizanur Datta, Showvonick BRAC Business School, BRAC University Customer satisfaction City brokerage Business administration This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2013. Cataloged from PDF version of Internship report. Includes bibliographical references (page 53). There is a phrase, that your customer is always right. This single line helps to understand the value of customer and their satisfaction toward an organization. By inspiring with this, I have made an internship report titled as customer satisfaction level and operating process of City Brokerage Limited. In this report, I mainly concentrate on the understanding of operating process and the customer satisfaction level of the City Brokerage Limited at Nikunja Branch. To give an ample outlook the report, is segmented into six chapters. It starts with the chapter one covering the background of the study, objectives, scope, methodology and the limitation of the report. Then the second chapter describes the organization part it includes the overview, features and main functions of City Brokerage Limited where I pursue the internship period. Next part of the report contains the theoretical analysis and the detail job responsibilities performed by me as an intern at Nikunja branch and experience with City Brokerage limited. Fifth chapter of this report titled as ‘findings and analysis’ it contains comprehensive description of the survey conducted with the clients at Nikunja Branch of City Brokerage Limited to find out the satisfaction level of the customers. For my findings, at first I determine my sample to which I collect my information or conduct my survey. Customers of City Brokerage Limited would have better idea than others, for that reason I have chosen customers of City Brokerage Limited as a sample. After choosing my sample, I prepare questionnaires in terms of that I will determine the customer satisfaction level of City Brokerage Limited. Maximum questions in related to service, product, network of City brokerage Limited, other in regarding of employee’s friendliness, communication of the organization etc. It has taken three days to obtain sample of 20. In the sampling questionnaires, there is taken information of gender, age and occupation of customers. Then, I go for finding out the all related things which would help me to find out customer satisfaction level of City brokerage Limited. I use SPSS software to find out cross tabulation, one sample test, two sample test, regression analysis and global test. Finally the report is concluded with some discussion where the CBL has opportunity to further exploration. Md.Mizanur Rahman B. Business Administration 2013-05-21T04:13:33Z 2013-05-21T04:13:33Z 2013 2013-01-09 Internship report ID 08304083 http://hdl.handle.net/10361/2445 en BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 63 pages application/pdf BRAC University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Customer satisfaction City brokerage Business administration |
| spellingShingle |
Customer satisfaction City brokerage Business administration Rahman, Md. Mizanur Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| description |
This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2013. |
| author2 |
Datta, Showvonick |
| author_facet |
Datta, Showvonick Rahman, Md. Mizanur |
| format |
Internship report |
| author |
Rahman, Md. Mizanur |
| author_sort |
Rahman, Md. Mizanur |
| title |
Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| title_short |
Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| title_full |
Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| title_fullStr |
Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| title_full_unstemmed |
Customer satisfaction level and operating process of City Brokerage Limited : Nikunja branch |
| title_sort |
customer satisfaction level and operating process of city brokerage limited : nikunja branch |
| publisher |
BRAC University |
| publishDate |
2013 |
| url |
http://hdl.handle.net/10361/2445 |
| work_keys_str_mv |
AT rahmanmdmizanur customersatisfactionlevelandoperatingprocessofcitybrokeragelimitednikunjabranch |
| _version_ |
1814308580374872064 |