A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes

A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Bibliografiske detaljer
Hovedforfatter:	Hossain, Sheneen
Andre forfattere:	Akter, Tania
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	Customer experience Automation Personalization CRM softwares Digital transformation. Customer experience management.
Online adgang:	http://hdl.handle.net/10361/24388

Lignende værker

Customer experience of Berger Paints Bangladesh Limited
af: Sarkar, Mousumi
Udgivet: (2023)

Factors effecting customer experience towards E-VALY Bangladesh
af: Suchona, Nafiza Ahmed
Udgivet: (2024)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
af: Faruque, Mohammad Nizam Uddin
Udgivet: (2022)

Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
af: Tasnim, Maherin
Udgivet: (2024)

Implementing automation in customers' journey and obstacles to overcome for GoZayaan
af: Rahman, Ashfaqur
Udgivet: (2024)

Customer relationship management: a case study on Mother Horlicks
af: Rahman, Azizur
Udgivet: (2017)

Customer experience analysis and social media marketing. A case study and a thorough analysis on Creativo
af: Sorwar, Wahid
Udgivet: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
af: Alamgir, Rezwana
Udgivet: (2023)

Dish Level Photo (DLP) for restaurant partners of Foodpanda – Ensuring a better customer experience
af: Barua, Dipro
Udgivet: (2023)

A profound learning experience at The Daily Star
af: Tasnim, Farhana
Udgivet: (2024)

An overview of retail analysis and planning of Yellow by Beximco Limited
af: Chowdhury, M. D. Tahmeed
Udgivet: (2024)

Integration of digital loyalty program for hospitality industry
af: Sakib, Nazmus
Udgivet: (2024)

A report based on internship experience at OVLEA Digital
af: Anusha, Samia Khan
Udgivet: (2024)

Factors effecting customer experience of Daraz Bangladesh
af: Tahsin, Tasmia
Udgivet: (2018)

Internship experience at The Daily Sun
af: Anita, Mahin Rahman
Udgivet: (2018)

Curious learner: a generative neuro-symbolic approach for function execution & illustration using natural language
af: Joaa, A.F.M. Mohimenul
Udgivet: (2024)

Feature wrting experience in New Age
af: Akter, Shaima
Udgivet: (2018)

My internship experience at Asian Television
af: Jhara, Salsabil Haque
Udgivet: (2018)

Editing: my internship experience at The Financial Express
af: Rahman, Banojir
Udgivet: (2017)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
af: Debi, Debosmita Roy
Udgivet: (2024)

GoZayaan and its journey to normalizing post-pandemic travelling
af: Sweety, Sahida Akter
Udgivet: (2024)

GoZayaan’s change in organizing itinerary of Bangladesh’s travel industry
af: Hossain, Tazrin
Udgivet: (2024)

Report on the Internship Program at NEWS24
af: Sharmin, Sanjida
Udgivet: (2024)

Microsoft Dynamics CRM 2011 step by step /
af: Snyder, Mike
Udgivet: (2012)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
af: Poonam, Mashiyat Lamisa
Udgivet: (2024)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
af: Saptarshi, Wara Mahinoor
Udgivet: (2024)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
af: Khondokar, Amrin
Udgivet: (2024)

Internship experience at magazine desk of Daily Sun
af: Refath, Md. Ashrafuzzaman
Udgivet: (2021)

Internship experience at Paper Rhyme Advertising Limited
af: Noshin, Fabiha
Udgivet: (2021)

How Covid-19 Has impacted the employees of restaurant industry
af: moon, Shafaet ara
Udgivet: (2024)

eCRM and eCRM practices in GrameenPhone and its impact
af: Rahman, Md. Saifur
Udgivet: (2011)

Internship experience as a newsroom editor from international desk of SATV
af: Shariar, Mahir
Udgivet: (2021)

Network infrastructure maintenance and troubleshooting at Paradise Technologies Limited
af: Oyan, Sakib Hassan
Udgivet: (2024)

Life and academic experiences of Afghan female students in two universities in Bangladesh
af: Mohammadi, Nowrooz Ali
Udgivet: (2024)

As GoZayaan rises towards South Asian expansion, the future of travel begins
af: Tu-Noor, Fateha
Udgivet: (2023)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
af: Ahmed, Al Wakill
Udgivet: (2023)

Techniques for nuclear and particle physics experiments : a how-to approach /
af: Leo, William R., 1948-
Udgivet: (1987)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
af: Islam, Sanjida
Udgivet: (2016)

Driving financial inclusion of the unbanked population in Bangladesh–a study of IDLC Finance’s digital deposit scheme through bKash
af: Elora, Mashiat Hasan
Udgivet: (2024)

A practical guide to data analysis for physical science students /
af: Lyons, Louis
Udgivet: (1991)