A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes

A GoZayaan’s report introducing digitization in customer experience: impacts of automation services to overcome the challenges in streamlining processes

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Manylion Llyfryddiaeth
Prif Awdur:	Hossain, Sheneen
Awduron Eraill:	Akter, Tania
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Customer experience Automation Personalization CRM softwares Digital transformation. Customer experience management.
Mynediad Ar-lein:	http://hdl.handle.net/10361/24388

Eitemau Tebyg

Customer experience of Berger Paints Bangladesh Limited
gan: Sarkar, Mousumi
Cyhoeddwyd: (2023)

Factors effecting customer experience towards E-VALY Bangladesh
gan: Suchona, Nafiza Ahmed
Cyhoeddwyd: (2024)

Headcount forecasting for Customer Experience Department in relation to productivity of an employee
gan: Faruque, Mohammad Nizam Uddin
Cyhoeddwyd: (2022)

Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
gan: Tasnim, Maherin
Cyhoeddwyd: (2024)

Implementing automation in customers' journey and obstacles to overcome for GoZayaan
gan: Rahman, Ashfaqur
Cyhoeddwyd: (2024)

Customer relationship management: a case study on Mother Horlicks
gan: Rahman, Azizur
Cyhoeddwyd: (2017)

Customer experience analysis and social media marketing. A case study and a thorough analysis on Creativo
gan: Sorwar, Wahid
Cyhoeddwyd: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
gan: Alamgir, Rezwana
Cyhoeddwyd: (2023)

Dish Level Photo (DLP) for restaurant partners of Foodpanda – Ensuring a better customer experience
gan: Barua, Dipro
Cyhoeddwyd: (2023)

A profound learning experience at The Daily Star
gan: Tasnim, Farhana
Cyhoeddwyd: (2024)

An overview of retail analysis and planning of Yellow by Beximco Limited
gan: Chowdhury, M. D. Tahmeed
Cyhoeddwyd: (2024)

Integration of digital loyalty program for hospitality industry
gan: Sakib, Nazmus
Cyhoeddwyd: (2024)

A report based on internship experience at OVLEA Digital
gan: Anusha, Samia Khan
Cyhoeddwyd: (2024)

Factors effecting customer experience of Daraz Bangladesh
gan: Tahsin, Tasmia
Cyhoeddwyd: (2018)

Internship experience at The Daily Sun
gan: Anita, Mahin Rahman
Cyhoeddwyd: (2018)

Curious learner: a generative neuro-symbolic approach for function execution & illustration using natural language
gan: Joaa, A.F.M. Mohimenul
Cyhoeddwyd: (2024)

Feature wrting experience in New Age
gan: Akter, Shaima
Cyhoeddwyd: (2018)

My internship experience at Asian Television
gan: Jhara, Salsabil Haque
Cyhoeddwyd: (2018)

Editing: my internship experience at The Financial Express
gan: Rahman, Banojir
Cyhoeddwyd: (2017)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
gan: Debi, Debosmita Roy
Cyhoeddwyd: (2024)

GoZayaan and its journey to normalizing post-pandemic travelling
gan: Sweety, Sahida Akter
Cyhoeddwyd: (2024)

GoZayaan’s change in organizing itinerary of Bangladesh’s travel industry
gan: Hossain, Tazrin
Cyhoeddwyd: (2024)

Report on the Internship Program at NEWS24
gan: Sharmin, Sanjida
Cyhoeddwyd: (2024)

Microsoft Dynamics CRM 2011 step by step /
gan: Snyder, Mike
Cyhoeddwyd: (2012)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
gan: Poonam, Mashiyat Lamisa
Cyhoeddwyd: (2024)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
gan: Saptarshi, Wara Mahinoor
Cyhoeddwyd: (2024)

Internship experience as a copywriter at Paper Rhyme Advertising Limited
gan: Khondokar, Amrin
Cyhoeddwyd: (2024)

Internship experience at magazine desk of Daily Sun
gan: Refath, Md. Ashrafuzzaman
Cyhoeddwyd: (2021)

Internship experience at Paper Rhyme Advertising Limited
gan: Noshin, Fabiha
Cyhoeddwyd: (2021)

How Covid-19 Has impacted the employees of restaurant industry
gan: moon, Shafaet ara
Cyhoeddwyd: (2024)

eCRM and eCRM practices in GrameenPhone and its impact
gan: Rahman, Md. Saifur
Cyhoeddwyd: (2011)

Internship experience as a newsroom editor from international desk of SATV
gan: Shariar, Mahir
Cyhoeddwyd: (2021)

Network infrastructure maintenance and troubleshooting at Paradise Technologies Limited
gan: Oyan, Sakib Hassan
Cyhoeddwyd: (2024)

Life and academic experiences of Afghan female students in two universities in Bangladesh
gan: Mohammadi, Nowrooz Ali
Cyhoeddwyd: (2024)

As GoZayaan rises towards South Asian expansion, the future of travel begins
gan: Tu-Noor, Fateha
Cyhoeddwyd: (2023)

An analysis of before and after situations of CRM (customer relationship management) implementation in the banking sector
gan: Ahmed, Al Wakill
Cyhoeddwyd: (2023)

Techniques for nuclear and particle physics experiments : a how-to approach /
gan: Leo, William R., 1948-
Cyhoeddwyd: (1987)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
gan: Islam, Sanjida
Cyhoeddwyd: (2016)

Driving financial inclusion of the unbanked population in Bangladesh–a study of IDLC Finance’s digital deposit scheme through bKash
gan: Elora, Mashiat Hasan
Cyhoeddwyd: (2024)

A practical guide to data analysis for physical science students /
gan: Lyons, Louis
Cyhoeddwyd: (1991)