The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Bibliografiske detaljer
Hovedforfatter:	khan, Shadman Zuhair
Andre forfattere:	Ahmed, Md. Shamim
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	Digital services ASTHA app Customer satisfaction BRAC Bank Limited (BBL) Customer relations > Banking. Banks and banking > Bangladesh. Consumer satisfaction.
Online adgang:	http://hdl.handle.net/10361/24356

Lignende værker

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Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
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Udgivet: (2019)

General banking and digitalization through the lenses of customer
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Udgivet: (2024)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
af: Osman, Jaki
Udgivet: (2016)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
af: Anima, Maisha Ibnath
Udgivet: (2020)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
af: Ahmed, Ishtiaque
Udgivet: (2019)

Customer satisfaction of UCBL
af: Maksud, Aquib
Udgivet: (2021)

Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
af: Naim, Rabiul Islam
Udgivet: (2021)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
af: Naureen, Sabah
Udgivet: (2021)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
af: Alam, Farzana
Udgivet: (2022)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
af: Fariha, Lamia Jannat
Udgivet: (2023)

Customer relationship with general banking of Al Arafah Islami Bank
af: Mim, Ummay Sauda Alam
Udgivet: (2021)

Customer satisfaction and general operations of Rupali Bank
af: Tripti, Ayesha Ferdousi
Udgivet: (2017)

Customer satisfaction on general banking of Mercantile Bank Limited
af: Faizah, Humayra
Udgivet: (2017)

Analysis on retail banking and customer satisfaction of One Bank
af: Rahman, MD. Mahbubur
Udgivet: (2017)

Customer satisfaction of The City Bank Limited
af: Tanzim, Kishwar Kaniz
Udgivet: (2019)

BRAC Bank Astha: providing customers with a well-structured banking experience focused on their needs
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Udgivet: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
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Udgivet: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
af: Islam, Md. Shajidul
Udgivet: (2024)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
af: Humaira, Nowrin
Udgivet: (2024)

Customer satisfaction on customer service of IFIC Bank limited
af: Mondal, Tanushree
Udgivet: (2021)

Customer satisfaction level of Standard Bank Limited
af: Anjum, Sabab Al
Udgivet: (2018)

Customer satisfaction of Standard Bank Ltd.
af: Zaman, Tazrin
Udgivet: (2017)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
af: Basir, Abdus Samiul
Udgivet: (2024)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
af: Chowdhury, Mysha
Udgivet: (2017)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
af: Suzana, Sazia Afrin
Udgivet: (2024)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
af: Kabir, Md. Rezwanul
Udgivet: (2020)

Customer satisfaction of Standard Chartered Bank compared to other banks
af: Jarin, Shams
Udgivet: (2017)

Customer service and satisfaction of Agrani Bank Limited
af: Afroz, Sadia
Udgivet: (2018)

Customer service and satisfaction analysis at Prime Bank Ltd.
af: Jihan, Jaky All Naiem
Udgivet: (2024)

Customer satisfaction in public banks: a study on Janata Bank Limited
af: Ershad, Shah Zafar
Udgivet: (2017)