The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.

Manylion Llyfryddiaeth
Prif Awdur:	khan, Shadman Zuhair
Awduron Eraill:	Ahmed, Md. Shamim
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Digital services ASTHA app Customer satisfaction BRAC Bank Limited (BBL) Customer relations > Banking. Banks and banking > Bangladesh. Consumer satisfaction.
Mynediad Ar-lein:	http://hdl.handle.net/10361/24356

Eitemau Tebyg

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gan: Mahnaz, Samanta
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Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
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General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
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Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
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Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
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E-banking services and customer behavior analysis of Agrani Bank Limited
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Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
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Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
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Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
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Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
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gan: Mim, Ummay Sauda Alam
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Customer satisfaction and general operations of Rupali Bank
gan: Tripti, Ayesha Ferdousi
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Customer satisfaction on general banking of Mercantile Bank Limited
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Analysis on retail banking and customer satisfaction of One Bank
gan: Rahman, MD. Mahbubur
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Customer satisfaction of The City Bank Limited
gan: Tanzim, Kishwar Kaniz
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gan: Saha, Samit
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Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
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gan: Islam, Md. Shajidul
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Analyzing the factors that influence customer service quality in IFIC Bank PLC
gan: Humaira, Nowrin
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Customer satisfaction on customer service of IFIC Bank limited
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Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
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Customer satisfaction of Standard Bank Ltd.
gan: Zaman, Tazrin
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Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
gan: Basir, Abdus Samiul
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An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
gan: Chowdhury, Mysha
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Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
gan: Suzana, Sazia Afrin
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Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
gan: Kabir, Md. Rezwanul
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Customer satisfaction of Standard Chartered Bank compared to other banks
gan: Jarin, Shams
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Customer service and satisfaction of Agrani Bank Limited
gan: Afroz, Sadia
Cyhoeddwyd: (2018)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
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Customer satisfaction in public banks: a study on Janata Bank Limited
gan: Ershad, Shah Zafar
Cyhoeddwyd: (2017)