Analyzing the factors that influence customer service quality in IFIC Bank PLC
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024.
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| Materyal Türü: | Internship report |
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Brac University
2024
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| Online Erişim: | http://hdl.handle.net/10361/24310 |
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10361-243102024-10-07T21:03:15Z Analyzing the factors that influence customer service quality in IFIC Bank PLC Humaira, Nowrin Khan, Tanzin Brac Business School, Brac University Service quality Customer satisfaction General banking system Trade service center Banks and banking--Bangladesh. Consumer satisfaction. This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024. Cataloged from the PDF version of the internship report. Includes bibliographical references (pages 100-103). This paper is the outcome of my two-month internship programme at the IFIC Bank PLC, Agrabad Branch, Chittagong. International Finance Investment and Commerce Bank PLC is classified as a first-generation bank. It has already established an image among the users. The bank conducts its operations from the Agrabad Branch. Consequently, the branch is responsible for managing both commercial and non-commercial clients. Hence, the branch involves individuals of various ranks operating in distinct divisions. My internship program focused on gaining a comprehensive understanding of the operations and activities of the General Banking Trade Service Center and Credit Section. The primary objective of the study is to determine the factors that influence the customer service quality of IFIC Bank PLC and impact the customer satisfaction level. In order to effectively engage with consumers and assess their perceptions and interactions with the firm, I gained a thorough understanding of the employees' practical responsibilities and tasks. In order to get the information I needed, I did my best to ask the employees, both directly and indirectly. I was assigned the duty of analyzing the elements that impact the quality of customer service at the Agrabad Branch of IFIC Bank PLC. My research for this paper relied on both primary and secondary sources. Finding out what makes IFIC Bank PLC's Agrabad Branch's customer service so good was the driving force behind this investigation. Therefore, it proved to be the intended goal of the investigation. Previous research has found that a bank’s customer service quality is significantly influenced by various interconnected factors, including the type of customer service, user behavior, financial knowledge, and empathy. Although there may be varying viewpoints among employees of the business regarding the purpose, its findings indicate that there are various factors that influence customer satisfaction in the banking industry. Nowrin Humaira B. Business Administration 2024-10-07T04:14:24Z 2024-10-07T04:14:24Z ©2024 2024-05 Internship report ID 20104058 http://hdl.handle.net/10361/24310 en Brac University internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. 104 pages application/pdf Brac University |
| institution |
Brac University |
| collection |
Institutional Repository |
| language |
English |
| topic |
Service quality Customer satisfaction General banking system Trade service center Banks and banking--Bangladesh. Consumer satisfaction. |
| spellingShingle |
Service quality Customer satisfaction General banking system Trade service center Banks and banking--Bangladesh. Consumer satisfaction. Humaira, Nowrin Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| description |
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2024. |
| author2 |
Khan, Tanzin |
| author_facet |
Khan, Tanzin Humaira, Nowrin |
| format |
Internship report |
| author |
Humaira, Nowrin |
| author_sort |
Humaira, Nowrin |
| title |
Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| title_short |
Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| title_full |
Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| title_fullStr |
Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| title_full_unstemmed |
Analyzing the factors that influence customer service quality in IFIC Bank PLC |
| title_sort |
analyzing the factors that influence customer service quality in ific bank plc |
| publisher |
Brac University |
| publishDate |
2024 |
| url |
http://hdl.handle.net/10361/24310 |
| work_keys_str_mv |
AT humairanowrin analyzingthefactorsthatinfluencecustomerservicequalityinificbankplc |
| _version_ |
1814308504183242752 |