Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Opis bibliograficzny
1. autor:	Jisan, Irwan Shariar
Kolejni autorzy:	Hafiz, Nusrat
Format:	Internship report
Język:	English
Wydane:	Brac University 2024
Hasła przedmiotowe:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Dostęp online:	http://hdl.handle.net/10361/24195

Podobne zapisy

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
od: Akhand, Talal Ferdous
Wydane: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
od: Hussen, Md Ismaile
Wydane: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
od: Hassan, Mahamudul
Wydane: (2023)

Customer satisfaction of Triangle Services Limited
od: Islam, Mohammad Saiful
Wydane: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
od: Nuzhat, Ramisa
Wydane: (2021)

Customer satisfaction of e-commerce in Bangladesh
od: Nobin, Kamran Hossain
Wydane: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Wydane: (2018)

Customer satisfaction on service quality of EXIM Bank
od: Silma, Nowshin Subah
Wydane: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
od: Amin, Md. Ruhul
Wydane: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
od: Sumaya, Ayesha
Wydane: (2019)

Customer satisfaction of UCBL
od: Maksud, Aquib
Wydane: (2021)

Factors influencing customer satisfaction in Grameenphone
od: Deepta, Aqib Wassy
Wydane: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
od: Andaleeb, Syed Saad, i wsp.
Wydane: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
od: Zaman, Md. Sanjid
Wydane: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
od: Sakib, Saadman
Wydane: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
od: Taher, Ruzlan Reshaila
Wydane: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
od: Yousuf, M. Ashrafuzzaman
Wydane: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
od: Andaleeb, Syed Saad
Wydane: (2016)

Customer satisfaction on customer services of UCB Bank
od: Afroz, Ridita
Wydane: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
od: Islam, Md. Aminul
Wydane: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
od: Binte Iqbal, Sayma
Wydane: (2023)

The relationship between customer satisfaction & employee satisfaction
od: Uddin, Riaz
Wydane: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
od: Akhter, Ferdousi
Wydane: (2024)

Contribution of multidisciplinary healthcare professionals in the management of gestational diabetes mellitus: case study on selected hospitals in Dhaka
od: Modasser, Khadiza Binta
Wydane: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
od: Bhattacharjee, Mukti
Wydane: (2017)

Customer satisfaction on services of Sonali bank Limited
od: Akib, Ahanak
Wydane: (2022)

Customer satisfaction of Mercantile Bank Limited
od: Rodela, Kasphia Mehajabin
Wydane: (2021)

The brand image analysis in customer satisfaction of MyBL app
od: Redwan, Nusrat
Wydane: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
od: Mitra, Tonoy
Wydane: (2021)

General banking and customer satisfaction of Bank Asia Limited
od: Raihan, Sabbir
Wydane: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
od: Nova, Sanjana Azad
Wydane: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
od: Imran, Mozammel
Wydane: (2019)

Customer satisfaction of Direct Fresh Ltd.
od: Shahiduzzaman, Mohammad
Wydane: (2017)

Online customer care : applying today's technology to achieve world-class customer interaction /
od: Cusack, Michael, 1955-
Wydane: (1998)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
od: Raisa, Fabeha
Wydane: (2024)

Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
od: Mahumud, Rashidul Alam, i wsp.
Wydane: (2022)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
od: Ahmed, Ishtiaque
Wydane: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
od: Prothama, Nilam Fayaza
Wydane: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
od: Mahnaz, Samanta
Wydane: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
od: Islam, Sanjida
Wydane: (2016)