Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografische gegevens
Hoofdauteur:	Jisan, Irwan Shariar
Andere auteurs:	Hafiz, Nusrat
Formaat:	Internship report
Taal:	English
Gepubliceerd in:	Brac University 2024
Onderwerpen:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Online toegang:	http://hdl.handle.net/10361/24195

Gelijkaardige items

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
door: Akhand, Talal Ferdous
Gepubliceerd in: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
door: Hussen, Md Ismaile
Gepubliceerd in: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
door: Hassan, Mahamudul
Gepubliceerd in: (2023)

Customer satisfaction of Triangle Services Limited
door: Islam, Mohammad Saiful
Gepubliceerd in: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
door: Nuzhat, Ramisa
Gepubliceerd in: (2021)

Customer satisfaction of e-commerce in Bangladesh
door: Nobin, Kamran Hossain
Gepubliceerd in: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Gepubliceerd in: (2018)

Customer satisfaction on service quality of EXIM Bank
door: Silma, Nowshin Subah
Gepubliceerd in: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
door: Amin, Md. Ruhul
Gepubliceerd in: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
door: Sumaya, Ayesha
Gepubliceerd in: (2019)

Customer satisfaction of UCBL
door: Maksud, Aquib
Gepubliceerd in: (2021)

Factors influencing customer satisfaction in Grameenphone
door: Deepta, Aqib Wassy
Gepubliceerd in: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
door: Andaleeb, Syed Saad, et al.
Gepubliceerd in: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
door: Zaman, Md. Sanjid
Gepubliceerd in: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
door: Sakib, Saadman
Gepubliceerd in: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
door: Taher, Ruzlan Reshaila
Gepubliceerd in: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
door: Yousuf, M. Ashrafuzzaman
Gepubliceerd in: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
door: Andaleeb, Syed Saad
Gepubliceerd in: (2016)

Customer satisfaction on customer services of UCB Bank
door: Afroz, Ridita
Gepubliceerd in: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
door: Islam, Md. Aminul
Gepubliceerd in: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
door: Binte Iqbal, Sayma
Gepubliceerd in: (2023)

The relationship between customer satisfaction & employee satisfaction
door: Uddin, Riaz
Gepubliceerd in: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
door: Akhter, Ferdousi
Gepubliceerd in: (2024)

Contribution of multidisciplinary healthcare professionals in the management of gestational diabetes mellitus: case study on selected hospitals in Dhaka
door: Modasser, Khadiza Binta
Gepubliceerd in: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
door: Bhattacharjee, Mukti
Gepubliceerd in: (2017)

Customer satisfaction on services of Sonali bank Limited
door: Akib, Ahanak
Gepubliceerd in: (2022)

Customer satisfaction of Mercantile Bank Limited
door: Rodela, Kasphia Mehajabin
Gepubliceerd in: (2021)

The brand image analysis in customer satisfaction of MyBL app
door: Redwan, Nusrat
Gepubliceerd in: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
door: Mitra, Tonoy
Gepubliceerd in: (2021)

General banking and customer satisfaction of Bank Asia Limited
door: Raihan, Sabbir
Gepubliceerd in: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
door: Nova, Sanjana Azad
Gepubliceerd in: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
door: Imran, Mozammel
Gepubliceerd in: (2019)

Customer satisfaction of Direct Fresh Ltd.
door: Shahiduzzaman, Mohammad
Gepubliceerd in: (2017)

Online customer care : applying today's technology to achieve world-class customer interaction /
door: Cusack, Michael, 1955-
Gepubliceerd in: (1998)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
door: Raisa, Fabeha
Gepubliceerd in: (2024)

Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
door: Mahumud, Rashidul Alam, et al.
Gepubliceerd in: (2022)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
door: Ahmed, Ishtiaque
Gepubliceerd in: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
door: Prothama, Nilam Fayaza
Gepubliceerd in: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
door: Mahnaz, Samanta
Gepubliceerd in: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
door: Islam, Sanjida
Gepubliceerd in: (2016)