Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiset tiedot
Päätekijä:	Jisan, Irwan Shariar
Muut tekijät:	Hafiz, Nusrat
Aineistotyyppi:	Internship report
Kieli:	English
Julkaistu:	Brac University 2024
Aiheet:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Linkit:	http://hdl.handle.net/10361/24195

Samankaltaisia teoksia

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
Tekijä: Akhand, Talal Ferdous
Julkaistu: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
Tekijä: Hussen, Md Ismaile
Julkaistu: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
Tekijä: Hassan, Mahamudul
Julkaistu: (2023)

Customer satisfaction of Triangle Services Limited
Tekijä: Islam, Mohammad Saiful
Julkaistu: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
Tekijä: Nuzhat, Ramisa
Julkaistu: (2021)

Customer satisfaction of e-commerce in Bangladesh
Tekijä: Nobin, Kamran Hossain
Julkaistu: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Julkaistu: (2018)

Customer satisfaction on service quality of EXIM Bank
Tekijä: Silma, Nowshin Subah
Julkaistu: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
Tekijä: Amin, Md. Ruhul
Julkaistu: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
Tekijä: Sumaya, Ayesha
Julkaistu: (2019)

Customer satisfaction of UCBL
Tekijä: Maksud, Aquib
Julkaistu: (2021)

Factors influencing customer satisfaction in Grameenphone
Tekijä: Deepta, Aqib Wassy
Julkaistu: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
Tekijä: Andaleeb, Syed Saad, et al.
Julkaistu: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
Tekijä: Zaman, Md. Sanjid
Julkaistu: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
Tekijä: Sakib, Saadman
Julkaistu: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
Tekijä: Taher, Ruzlan Reshaila
Julkaistu: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
Tekijä: Yousuf, M. Ashrafuzzaman
Julkaistu: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
Tekijä: Andaleeb, Syed Saad
Julkaistu: (2016)

Customer satisfaction on customer services of UCB Bank
Tekijä: Afroz, Ridita
Julkaistu: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
Tekijä: Islam, Md. Aminul
Julkaistu: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
Tekijä: Binte Iqbal, Sayma
Julkaistu: (2023)

The relationship between customer satisfaction & employee satisfaction
Tekijä: Uddin, Riaz
Julkaistu: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
Tekijä: Akhter, Ferdousi
Julkaistu: (2024)

Contribution of multidisciplinary healthcare professionals in the management of gestational diabetes mellitus: case study on selected hospitals in Dhaka
Tekijä: Modasser, Khadiza Binta
Julkaistu: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
Tekijä: Bhattacharjee, Mukti
Julkaistu: (2017)

Customer satisfaction on services of Sonali bank Limited
Tekijä: Akib, Ahanak
Julkaistu: (2022)

Customer satisfaction of Mercantile Bank Limited
Tekijä: Rodela, Kasphia Mehajabin
Julkaistu: (2021)

The brand image analysis in customer satisfaction of MyBL app
Tekijä: Redwan, Nusrat
Julkaistu: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
Tekijä: Mitra, Tonoy
Julkaistu: (2021)

General banking and customer satisfaction of Bank Asia Limited
Tekijä: Raihan, Sabbir
Julkaistu: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
Tekijä: Nova, Sanjana Azad
Julkaistu: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
Tekijä: Imran, Mozammel
Julkaistu: (2019)

Customer satisfaction of Direct Fresh Ltd.
Tekijä: Shahiduzzaman, Mohammad
Julkaistu: (2017)

Online customer care : applying today's technology to achieve world-class customer interaction /
Tekijä: Cusack, Michael, 1955-
Julkaistu: (1998)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
Tekijä: Raisa, Fabeha
Julkaistu: (2024)

Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
Tekijä: Mahumud, Rashidul Alam, et al.
Julkaistu: (2022)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
Tekijä: Ahmed, Ishtiaque
Julkaistu: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
Tekijä: Prothama, Nilam Fayaza
Julkaistu: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
Tekijä: Mahnaz, Samanta
Julkaistu: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
Tekijä: Islam, Sanjida
Julkaistu: (2016)