Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiske detaljer
Hovedforfatter:	Jisan, Irwan Shariar
Andre forfattere:	Hafiz, Nusrat
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Online adgang:	http://hdl.handle.net/10361/24195

Lignende værker

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Customer satisfaction of Triangle Services Limited
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Customer satisfaction of e-commerce in Bangladesh
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Udgivet: (2017)

Customer satisfaction and user interface of Hungrynaki.com
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Customer satisfaction on service quality of EXIM Bank
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Online shopping experience & customer satisfaction of Direct Fresh Ltd.
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Udgivet: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
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Udgivet: (2019)

Customer satisfaction of UCBL
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Factors influencing customer satisfaction in Grameenphone
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Customer satisfaction of Berger Paints Bangladesh Limited
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Udgivet: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
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Udgivet: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
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Udgivet: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
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Udgivet: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
af: Andaleeb, Syed Saad
Udgivet: (2016)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
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The relationship between customer satisfaction & employee satisfaction
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Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
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Customer satisfaction on services of Sonali bank Limited
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Customer satisfaction of Mercantile Bank Limited
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The brand image analysis in customer satisfaction of MyBL app
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Effectiveness of C-express Ltd. delivery system and customer satisfaction
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General banking and customer satisfaction of Bank Asia Limited
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Impact of digitalization of service request (information update) for customer satisfaction
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Customer satisfaction of Direct Fresh Ltd.
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Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
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Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
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Identifying customer satisfaction level of BRAC Bank general banking activities
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An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
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