Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Jisan, Irwan Shariar
Awduron Eraill:	Hafiz, Nusrat
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Mynediad Ar-lein:	http://hdl.handle.net/10361/24195

Eitemau Tebyg

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
gan: Akhand, Talal Ferdous
Cyhoeddwyd: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
gan: Hussen, Md Ismaile
Cyhoeddwyd: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
gan: Hassan, Mahamudul
Cyhoeddwyd: (2023)

Customer satisfaction of Triangle Services Limited
gan: Islam, Mohammad Saiful
Cyhoeddwyd: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
gan: Nuzhat, Ramisa
Cyhoeddwyd: (2021)

Customer satisfaction of e-commerce in Bangladesh
gan: Nobin, Kamran Hossain
Cyhoeddwyd: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Cyhoeddwyd: (2018)

Customer satisfaction on service quality of EXIM Bank
gan: Silma, Nowshin Subah
Cyhoeddwyd: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
gan: Amin, Md. Ruhul
Cyhoeddwyd: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Customer satisfaction of UCBL
gan: Maksud, Aquib
Cyhoeddwyd: (2021)

Factors influencing customer satisfaction in Grameenphone
gan: Deepta, Aqib Wassy
Cyhoeddwyd: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
gan: Andaleeb, Syed Saad, et al.
Cyhoeddwyd: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
gan: Zaman, Md. Sanjid
Cyhoeddwyd: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
gan: Sakib, Saadman
Cyhoeddwyd: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
gan: Taher, Ruzlan Reshaila
Cyhoeddwyd: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
gan: Yousuf, M. Ashrafuzzaman
Cyhoeddwyd: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
gan: Andaleeb, Syed Saad
Cyhoeddwyd: (2016)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
gan: Binte Iqbal, Sayma
Cyhoeddwyd: (2023)

The relationship between customer satisfaction & employee satisfaction
gan: Uddin, Riaz
Cyhoeddwyd: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
gan: Akhter, Ferdousi
Cyhoeddwyd: (2024)

Contribution of multidisciplinary healthcare professionals in the management of gestational diabetes mellitus: case study on selected hospitals in Dhaka
gan: Modasser, Khadiza Binta
Cyhoeddwyd: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
gan: Bhattacharjee, Mukti
Cyhoeddwyd: (2017)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction of Mercantile Bank Limited
gan: Rodela, Kasphia Mehajabin
Cyhoeddwyd: (2021)

The brand image analysis in customer satisfaction of MyBL app
gan: Redwan, Nusrat
Cyhoeddwyd: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
gan: Mitra, Tonoy
Cyhoeddwyd: (2021)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
gan: Imran, Mozammel
Cyhoeddwyd: (2019)

Customer satisfaction of Direct Fresh Ltd.
gan: Shahiduzzaman, Mohammad
Cyhoeddwyd: (2017)

Online customer care : applying today's technology to achieve world-class customer interaction /
gan: Cusack, Michael, 1955-
Cyhoeddwyd: (1998)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
gan: Raisa, Fabeha
Cyhoeddwyd: (2024)

Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
gan: Mahumud, Rashidul Alam, et al.
Cyhoeddwyd: (2022)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
gan: Ahmed, Ishtiaque
Cyhoeddwyd: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
gan: Prothama, Nilam Fayaza
Cyhoeddwyd: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
gan: Islam, Sanjida
Cyhoeddwyd: (2016)