Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Dades bibliogràfiques
Autor principal:	Jisan, Irwan Shariar
Altres autors:	Hafiz, Nusrat
Format:	Internship report
Idioma:	English
Publicat:	Brac University 2024
Matèries:	SERVQUAL Online healthcare Customer satisfaction Remote healthcare Consumer satisfaction. Medical care. Telemedicine.
Accés en línia:	http://hdl.handle.net/10361/24195

Ítems similars

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
per: Akhand, Talal Ferdous
Publicat: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
per: Hussen, Md Ismaile
Publicat: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
per: Hassan, Mahamudul
Publicat: (2023)

Customer satisfaction of Triangle Services Limited
per: Islam, Mohammad Saiful
Publicat: (2024)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
per: Nuzhat, Ramisa
Publicat: (2021)

Customer satisfaction of e-commerce in Bangladesh
per: Nobin, Kamran Hossain
Publicat: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Publicat: (2018)

Customer satisfaction on service quality of EXIM Bank
per: Silma, Nowshin Subah
Publicat: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
per: Amin, Md. Ruhul
Publicat: (2016)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
per: Sumaya, Ayesha
Publicat: (2019)

Customer satisfaction of UCBL
per: Maksud, Aquib
Publicat: (2021)

Factors influencing customer satisfaction in Grameenphone
per: Deepta, Aqib Wassy
Publicat: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
per: Andaleeb, Syed Saad, et al.
Publicat: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
per: Zaman, Md. Sanjid
Publicat: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
per: Sakib, Saadman
Publicat: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
per: Taher, Ruzlan Reshaila
Publicat: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
per: Yousuf, M. Ashrafuzzaman
Publicat: (2021)

Caring for children: a model of healthcare service quality in Bangladesh
per: Andaleeb, Syed Saad
Publicat: (2016)

Customer satisfaction on customer services of UCB Bank
per: Afroz, Ridita
Publicat: (2023)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
per: Islam, Md. Aminul
Publicat: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
per: Binte Iqbal, Sayma
Publicat: (2023)

The relationship between customer satisfaction & employee satisfaction
per: Uddin, Riaz
Publicat: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
per: Akhter, Ferdousi
Publicat: (2024)

Contribution of multidisciplinary healthcare professionals in the management of gestational diabetes mellitus: case study on selected hospitals in Dhaka
per: Modasser, Khadiza Binta
Publicat: (2018)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
per: Bhattacharjee, Mukti
Publicat: (2017)

Customer satisfaction on services of Sonali bank Limited
per: Akib, Ahanak
Publicat: (2022)

Customer satisfaction of Mercantile Bank Limited
per: Rodela, Kasphia Mehajabin
Publicat: (2021)

The brand image analysis in customer satisfaction of MyBL app
per: Redwan, Nusrat
Publicat: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
per: Mitra, Tonoy
Publicat: (2021)

General banking and customer satisfaction of Bank Asia Limited
per: Raihan, Sabbir
Publicat: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
per: Nova, Sanjana Azad
Publicat: (2023)

Consumer Satisfaction on Biscuit in Bangladesh Market
per: Imran, Mozammel
Publicat: (2019)

Customer satisfaction of Direct Fresh Ltd.
per: Shahiduzzaman, Mohammad
Publicat: (2017)

Online customer care : applying today's technology to achieve world-class customer interaction /
per: Cusack, Michael, 1955-
Publicat: (1998)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
per: Raisa, Fabeha
Publicat: (2024)

Women’s preferences for maternal healthcare services in Bangladesh: Evidence from a discrete choice experiment.
per: Mahumud, Rashidul Alam, et al.
Publicat: (2022)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
per: Ahmed, Ishtiaque
Publicat: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
per: Prothama, Nilam Fayaza
Publicat: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
per: Mahnaz, Samanta
Publicat: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
per: Islam, Sanjida
Publicat: (2016)