The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Masud, Rahnuma
Awduron Eraill:	Khan, Tanzin
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Daraz Customer relationship management E-commerce Customer satisfaction Consumer satisfaction. Employee retention. Customer relations > Management.
Mynediad Ar-lein:	http://hdl.handle.net/10361/24094

Eitemau Tebyg

Customer satisfaction of Daraz Bangladesh
gan: Ahmed, Shihab
Cyhoeddwyd: (2017)

Customers satisfaction of Daraz Bangladesh
gan: Jahan, Nusrat
Cyhoeddwyd: (2024)

Customer satisfaction of e-commerce in Bangladesh
gan: Nobin, Kamran Hossain
Cyhoeddwyd: (2017)

An overview of Daraz Bangladesh and its operations from vendor to customer
gan: Mimo, Mashuq Bin Mizan
Cyhoeddwyd: (2018)

Enhancing female customers at Daraz Bangladesh
gan: Tabassum, Rubaiyat
Cyhoeddwyd: (2018)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
gan: Hussen, Md Ismaile
Cyhoeddwyd: (2023)

Customer satisfaction of Pickaboo.com
gan: Faiza, Fahmida
Cyhoeddwyd: (2017)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
gan: Sakib, Saadman
Cyhoeddwyd: (2018)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
gan: Mitra, Tonoy
Cyhoeddwyd: (2021)

Customer satisfaction of Triangle Services Limited
gan: Islam, Mohammad Saiful
Cyhoeddwyd: (2024)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
gan: Raisa, Fabeha
Cyhoeddwyd: (2024)

Optimization of E-commerce operations at La Mode
gan: Sadik, Farhan
Cyhoeddwyd: (2024)

The relationship between customer satisfaction & employee satisfaction
gan: Uddin, Riaz
Cyhoeddwyd: (2014)

Relationship of loyalty programs with customers’ purchase quantity and frequency
gan: Islam, Ariful
Cyhoeddwyd: (2024)

How HYD meets the customer expectations and maintains a good relationship with them
gan: Shawon, MD. Ariful Haque
Cyhoeddwyd: (2018)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
gan: Islam, Md. Aminul
Cyhoeddwyd: (2019)

Customer satisfaction and user interface of Hungrynaki.com
Cyhoeddwyd: (2018)

Customer satisfaction on service quality of EXIM Bank
gan: Silma, Nowshin Subah
Cyhoeddwyd: (2024)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
gan: Prothama, Nilam Fayaza
Cyhoeddwyd: (2018)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
gan: Debi, Debosmita Roy
Cyhoeddwyd: (2024)

Factors influencing customer satisfaction in Grameenphone
gan: Deepta, Aqib Wassy
Cyhoeddwyd: (2019)

Customer satisfaction of UCBL
gan: Maksud, Aquib
Cyhoeddwyd: (2021)

Factors effecting customer experience of Daraz Bangladesh
gan: Tahsin, Tasmia
Cyhoeddwyd: (2018)

Customer satisfaction of Mercantile Bank Limited
gan: Rodela, Kasphia Mehajabin
Cyhoeddwyd: (2021)

Customer satisfaction of Berger Paints Bangladesh Limited
gan: Zaman, Md. Sanjid
Cyhoeddwyd: (2021)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
gan: Taher, Ruzlan Reshaila
Cyhoeddwyd: (2024)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
gan: Islam, Sanjida
Cyhoeddwyd: (2016)

Customer satisfaction on customer service of IFIC Bank limited
gan: Mondal, Tanushree
Cyhoeddwyd: (2021)

Stop selling, start partnering : the new thinking about finding and keeping customers /
gan: Wilson, Larry, 1930-
Cyhoeddwyd: (1994)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Successful customer retention in a week /
gan: Smith, Jane
Cyhoeddwyd: (2000)

Customer satisfaction of Dr. Azmal Hospital Limited
gan: Yousuf, M. Ashrafuzzaman
Cyhoeddwyd: (2021)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

An Analysis of Customer Satisfaction at City Bank Limited
gan: Siddique Rafi, Ashfaqul Islam
Cyhoeddwyd: (2023)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
gan: Hassan, Mahamudul
Cyhoeddwyd: (2023)

Analyses of the effectiveness of customer relationship management of The City Bank Limited
gan: Akter, Masuma
Cyhoeddwyd: (2023)