Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Islam, Md. Shajidul
Awduron Eraill:	Arif, H.M.
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	Customer satisfaction Banking sector EXIM Bank Limited Commercial bank Export Import Bank of Bangladesh Limited Consumer satisfaction. Banks and banking > Bangladesh.
Mynediad Ar-lein:	http://hdl.handle.net/10361/24093

Eitemau Tebyg

Understanding the procedure of general banking EXIM Bank, Dhanmondi branch
gan: Hossain, Md. Israfil
Cyhoeddwyd: (2024)

General banking and customer satisfaction of Bank Asia Limited
gan: Raihan, Sabbir
Cyhoeddwyd: (2023)

Analyzing the job satisfaction among the employees of Export Import Bank Limited (EXIM BANK)
gan: Anwar, Sumaiya
Cyhoeddwyd: (2024)

General banking of Export Import Bank of Bangladesh Limited
gan: Tasnim, Noor-E-
Cyhoeddwyd: (2021)

General banking activities of Exim Bank Limited
gan: Koyel, Sanjida Shannin
Cyhoeddwyd: (2017)

Identifying customer satisfaction level of BRAC Bank general banking activities
gan: Mahnaz, Samanta
Cyhoeddwyd: (2019)

General banking activities of EXIM Bank Bangladesh Ltd.
gan: Islam, Rafia
Cyhoeddwyd: (2018)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
gan: Sumaya, Ayesha
Cyhoeddwyd: (2019)

Customer satisfaction on services of Sonali bank Limited
gan: Akib, Ahanak
Cyhoeddwyd: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
gan: Saad, Kazi Newaz Alam
Cyhoeddwyd: (2019)

General banking activities of EXIM Bank Limited (Ring Road Branch)
gan: Zahid, Mohammad Anwar
Cyhoeddwyd: (2022)

Customer service and satisfaction of Janata Bank
gan: Nayeem, Jannatul
Cyhoeddwyd: (2019)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
gan: Afroz, Nadia
Cyhoeddwyd: (2018)

Customer satisfaction level of Standard Bank Limited
gan: Anjum, Sabab Al
Cyhoeddwyd: (2018)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
gan: Anima, Maisha Ibnath
Cyhoeddwyd: (2020)

Customer service and satisfaction analysis at Prime Bank Ltd.
gan: Jihan, Jaky All Naiem
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
gan: Ahmed, Ishtiaque
Cyhoeddwyd: (2019)

Customer satisfaction with government banks: a study on Agrani Bank Limited
gan: Sultana, Farhana, et al.
Cyhoeddwyd: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
gan: Fariha, Lamia Jannat
Cyhoeddwyd: (2023)

Performance analysis and customer satisfaction of Jamuna Bank Limited Mohakhali Branch
gan: Naim, Rabiul Islam
Cyhoeddwyd: (2021)

General banking and digitalization through the lenses of customer
gan: Tasnuva, Rudainah
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
gan: Suzana, Sazia Afrin
Cyhoeddwyd: (2024)

Customer satisfaction on online banking of EXIM bank
gan: Alam, Maria
Cyhoeddwyd: (2017)

Customer satisfaction of UCBL
gan: Maksud, Aquib
Cyhoeddwyd: (2021)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
gan: Rashid, Kamrun Nahar
Cyhoeddwyd: (2019)

Customer satisfaction on customer services of UCB Bank
gan: Afroz, Ridita
Cyhoeddwyd: (2023)

Is EXIM Bank Bangladesh Limited managing their monthly export and import growth rate with shariah banking well enough during the higher inflation time of 2022–2023 compared to the crisis period of COVID 19?
gan: Sadia, Asma
Cyhoeddwyd: (2024)

Evaluation of customer satisfaction of United Commercial Bank Limited
gan: Ahmed, Naziat
Cyhoeddwyd: (2017)

Customer satisfaction on general banking activities of Mercantile Bank Limited
gan: Bushra, Abedin
Cyhoeddwyd: (2016)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
gan: Alam, Farzana
Cyhoeddwyd: (2022)

Customer service from General Banking of Export Import Bank of Bangladesh Limited
gan: Kakon, Noshin Sharmila
Cyhoeddwyd: (2022)

Satisfaction of the customers in Standard Bank (Ring Road Branch)
gan: Hafiz, Kanita
Cyhoeddwyd: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
gan: Nova, Sanjana Azad
Cyhoeddwyd: (2023)

Analysis of customer service activity of Jamuna Bank Limited, Progati Sarani Branch
gan: Naureen, Sabah
Cyhoeddwyd: (2021)

Employee job satisfaction of Dhaka Bank Limited, Kakrail Branch
gan: Siddiqui, Junaid
Cyhoeddwyd: (2021)

E-banking services and customer behavior analysis of Agrani Bank Limited
gan: Biswas, Soumithra
Cyhoeddwyd: (2023)

General banking of EXIM Bank and a comparative study between islami banking and conventional banking
gan: Habib, Hamid Ibne
Cyhoeddwyd: (2018)

Analysis of customer service and general banking activities of Exim Bank Ltd.
gan: Shafi, Md. Rafi
Cyhoeddwyd: (2017)

Customer service & customer’s satisfaction of Trust Bank Limited
gan: Fardous, Farhin
Cyhoeddwyd: (2021)

Customer satisfaction on general banking of Mercantile Bank Limited
gan: Faizah, Humayra
Cyhoeddwyd: (2017)