Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

書目詳細資料
主要作者:	Akhand, Talal Ferdous
其他作者:	Hafiz, Nusrat
格式:	Internship report
語言:	English
出版:	Brac University 2024
主題:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
在線閱讀:	http://hdl.handle.net/10361/23911

相似書籍

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
由: Jisan, Irwan Shariar
出版: (2024)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
由: Hassan, Mahamudul
出版: (2023)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
由: Hussen, Md Ismaile
出版: (2023)

Customer satisfaction of Triangle Services Limited
由: Islam, Mohammad Saiful
出版: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
由: Amin, Md. Ruhul
出版: (2016)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
由: Nuzhat, Ramisa
出版: (2021)

Customer satisfaction of e-commerce in Bangladesh
由: Nobin, Kamran Hossain
出版: (2017)

Customer satisfaction and user interface of Hungrynaki.com
出版: (2018)

Customer satisfaction on service quality of EXIM Bank
由: Silma, Nowshin Subah
出版: (2024)

Customer satisfaction of Direct Fresh Ltd.
由: Shahiduzzaman, Mohammad
出版: (2017)

Customer satisfaction of UCBL
由: Maksud, Aquib
出版: (2021)

Factors influencing customer satisfaction in Grameenphone
由: Deepta, Aqib Wassy
出版: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
由: Andaleeb, Syed Saad, et al.
出版: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
由: Zaman, Md. Sanjid
出版: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
由: Sakib, Saadman
出版: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
由: Taher, Ruzlan Reshaila
出版: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
由: Yousuf, M. Ashrafuzzaman
出版: (2021)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
由: Sumaya, Ayesha
出版: (2019)

Analysis on consumer experience of HungryNaki.com
由: Shreela, Ajhara Sadhya
出版: (2021)

E-banking services and customer behavior analysis of Agrani Bank Limited
由: Biswas, Soumithra
出版: (2023)

Customer satisfaction on customer services of UCB Bank
由: Afroz, Ridita
出版: (2023)

Customer relationship with general banking of Al Arafah Islami Bank
由: Mim, Ummay Sauda Alam
出版: (2021)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
由: Islam, Md. Aminul
出版: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
由: Binte Iqbal, Sayma
出版: (2023)

Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
由: Rahman, Md. Maksudur
出版: (2022)

The relationship between customer satisfaction & employee satisfaction
由: Uddin, Riaz
出版: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
由: Akhter, Ferdousi
出版: (2024)

Customer satisfaction on services of Sonali bank Limited
由: Akib, Ahanak
出版: (2022)

Customer satisfaction of Mercantile Bank Limited
由: Rodela, Kasphia Mehajabin
出版: (2021)

The brand image analysis in customer satisfaction of MyBL app
由: Redwan, Nusrat
出版: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
由: Mitra, Tonoy
出版: (2021)

General banking and customer satisfaction of Bank Asia Limited
由: Raihan, Sabbir
出版: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
由: Nova, Sanjana Azad
出版: (2023)

Multimedia issues over bluetooth (video streaming)
由: Haque, Md. Nazmul, et al.
出版: (2014)

Consumer Satisfaction on Biscuit in Bangladesh Market
由: Imran, Mozammel
出版: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
由: Ahmed, Ishtiaque
出版: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
由: Prothama, Nilam Fayaza
出版: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
由: Mahnaz, Samanta
出版: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
由: Islam, Sanjida
出版: (2016)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
由: Saad, Kazi Newaz Alam
出版: (2019)