Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografske podrobnosti
Glavni avtor:	Akhand, Talal Ferdous
Drugi avtorji:	Hafiz, Nusrat
Format:	Internship report
Jezik:	English
Izdano:	Brac University 2024
Teme:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Online dostop:	http://hdl.handle.net/10361/23911

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