Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Библиографические подробности
Главный автор:	Akhand, Talal Ferdous
Другие авторы:	Hafiz, Nusrat
Формат:	Internship report
Язык:	English
Опубликовано:	Brac University 2024
Предметы:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Online-ссылка:	http://hdl.handle.net/10361/23911

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