Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Dettagli Bibliografici
Autore principale:	Akhand, Talal Ferdous
Altri autori:	Hafiz, Nusrat
Natura:	Internship report
Lingua:	English
Pubblicazione:	Brac University 2024
Soggetti:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Accesso online:	http://hdl.handle.net/10361/23911

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