Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

ग्रंथसूची विवरण
मुख्य लेखक:	Akhand, Talal Ferdous
अन्य लेखक:	Hafiz, Nusrat
स्वरूप:	Internship report
भाषा:	English
प्रकाशित:	Brac University 2024
विषय:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
ऑनलाइन पहुंच:	http://hdl.handle.net/10361/23911

समान संसाधन

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
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प्रकाशित: (2024)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
द्वारा: Hassan, Mahamudul
प्रकाशित: (2023)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
द्वारा: Hussen, Md Ismaile
प्रकाशित: (2023)

Customer satisfaction of Triangle Services Limited
द्वारा: Islam, Mohammad Saiful
प्रकाशित: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
द्वारा: Amin, Md. Ruhul
प्रकाशित: (2016)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
द्वारा: Nuzhat, Ramisa
प्रकाशित: (2021)

Customer satisfaction of e-commerce in Bangladesh
द्वारा: Nobin, Kamran Hossain
प्रकाशित: (2017)

Customer satisfaction and user interface of Hungrynaki.com
प्रकाशित: (2018)

Customer satisfaction on service quality of EXIM Bank
द्वारा: Silma, Nowshin Subah
प्रकाशित: (2024)

Customer satisfaction of Direct Fresh Ltd.
द्वारा: Shahiduzzaman, Mohammad
प्रकाशित: (2017)

Customer satisfaction of UCBL
द्वारा: Maksud, Aquib
प्रकाशित: (2021)

Factors influencing customer satisfaction in Grameenphone
द्वारा: Deepta, Aqib Wassy
प्रकाशित: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
द्वारा: Andaleeb, Syed Saad, और अन्य
प्रकाशित: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
द्वारा: Zaman, Md. Sanjid
प्रकाशित: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
द्वारा: Sakib, Saadman
प्रकाशित: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
द्वारा: Taher, Ruzlan Reshaila
प्रकाशित: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
द्वारा: Yousuf, M. Ashrafuzzaman
प्रकाशित: (2021)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
द्वारा: Sumaya, Ayesha
प्रकाशित: (2019)

Analysis on consumer experience of HungryNaki.com
द्वारा: Shreela, Ajhara Sadhya
प्रकाशित: (2021)

E-banking services and customer behavior analysis of Agrani Bank Limited
द्वारा: Biswas, Soumithra
प्रकाशित: (2023)

Customer satisfaction on customer services of UCB Bank
द्वारा: Afroz, Ridita
प्रकाशित: (2023)

Customer relationship with general banking of Al Arafah Islami Bank
द्वारा: Mim, Ummay Sauda Alam
प्रकाशित: (2021)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
द्वारा: Islam, Md. Aminul
प्रकाशित: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
द्वारा: Binte Iqbal, Sayma
प्रकाशित: (2023)

Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
द्वारा: Rahman, Md. Maksudur
प्रकाशित: (2022)

The relationship between customer satisfaction & employee satisfaction
द्वारा: Uddin, Riaz
प्रकाशित: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
द्वारा: Akhter, Ferdousi
प्रकाशित: (2024)

Customer satisfaction on services of Sonali bank Limited
द्वारा: Akib, Ahanak
प्रकाशित: (2022)

Customer satisfaction of Mercantile Bank Limited
द्वारा: Rodela, Kasphia Mehajabin
प्रकाशित: (2021)

The brand image analysis in customer satisfaction of MyBL app
द्वारा: Redwan, Nusrat
प्रकाशित: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
द्वारा: Mitra, Tonoy
प्रकाशित: (2021)

General banking and customer satisfaction of Bank Asia Limited
द्वारा: Raihan, Sabbir
प्रकाशित: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
द्वारा: Nova, Sanjana Azad
प्रकाशित: (2023)

Multimedia issues over bluetooth (video streaming)
द्वारा: Haque, Md. Nazmul, और अन्य
प्रकाशित: (2014)

Consumer Satisfaction on Biscuit in Bangladesh Market
द्वारा: Imran, Mozammel
प्रकाशित: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
द्वारा: Ahmed, Ishtiaque
प्रकाशित: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
द्वारा: Prothama, Nilam Fayaza
प्रकाशित: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
द्वारा: Mahnaz, Samanta
प्रकाशित: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
द्वारा: Islam, Sanjida
प्रकाशित: (2016)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
द्वारा: Saad, Kazi Newaz Alam
प्रकाशित: (2019)