Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Détails bibliographiques
Auteur principal:	Akhand, Talal Ferdous
Autres auteurs:	Hafiz, Nusrat
Format:	Internship report
Langue:	English
Publié:	Brac University 2024
Sujets:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Accès en ligne:	http://hdl.handle.net/10361/23911

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