Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiske detaljer
Hovedforfatter:	Akhand, Talal Ferdous
Andre forfattere:	Hafiz, Nusrat
Format:	Internship report
Sprog:	English
Udgivet:	Brac University 2024
Fag:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Online adgang:	http://hdl.handle.net/10361/23911

Lignende værker

Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
af: Jisan, Irwan Shariar
Udgivet: (2024)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
af: Hassan, Mahamudul
Udgivet: (2023)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
af: Hussen, Md Ismaile
Udgivet: (2023)

Customer satisfaction of Triangle Services Limited
af: Islam, Mohammad Saiful
Udgivet: (2024)

Online shopping experience & customer satisfaction of Direct Fresh Ltd.
af: Amin, Md. Ruhul
Udgivet: (2016)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
af: Nuzhat, Ramisa
Udgivet: (2021)

Customer satisfaction of e-commerce in Bangladesh
af: Nobin, Kamran Hossain
Udgivet: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Udgivet: (2018)

Customer satisfaction on service quality of EXIM Bank
af: Silma, Nowshin Subah
Udgivet: (2024)

Customer satisfaction of Direct Fresh Ltd.
af: Shahiduzzaman, Mohammad
Udgivet: (2017)

Customer satisfaction of UCBL
af: Maksud, Aquib
Udgivet: (2021)

Factors influencing customer satisfaction in Grameenphone
af: Deepta, Aqib Wassy
Udgivet: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
af: Andaleeb, Syed Saad, et al.
Udgivet: (2016)

Customer satisfaction of Berger Paints Bangladesh Limited
af: Zaman, Md. Sanjid
Udgivet: (2021)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
af: Sakib, Saadman
Udgivet: (2018)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
af: Taher, Ruzlan Reshaila
Udgivet: (2024)

Customer satisfaction of Dr. Azmal Hospital Limited
af: Yousuf, M. Ashrafuzzaman
Udgivet: (2021)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
af: Sumaya, Ayesha
Udgivet: (2019)

Analysis on consumer experience of HungryNaki.com
af: Shreela, Ajhara Sadhya
Udgivet: (2021)

E-banking services and customer behavior analysis of Agrani Bank Limited
af: Biswas, Soumithra
Udgivet: (2023)

Customer satisfaction on customer services of UCB Bank
af: Afroz, Ridita
Udgivet: (2023)

Customer relationship with general banking of Al Arafah Islami Bank
af: Mim, Ummay Sauda Alam
Udgivet: (2021)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
af: Islam, Md. Aminul
Udgivet: (2019)

Measuring customer satisfaction on the services of HSBC during Covid-19
af: Binte Iqbal, Sayma
Udgivet: (2023)

Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
af: Rahman, Md. Maksudur
Udgivet: (2022)

The relationship between customer satisfaction & employee satisfaction
af: Uddin, Riaz
Udgivet: (2014)

Quality of content and services increase customer satisfaction and repeat purchase
af: Akhter, Ferdousi
Udgivet: (2024)

Customer satisfaction on services of Sonali bank Limited
af: Akib, Ahanak
Udgivet: (2022)

Customer satisfaction of Mercantile Bank Limited
af: Rodela, Kasphia Mehajabin
Udgivet: (2021)

The brand image analysis in customer satisfaction of MyBL app
af: Redwan, Nusrat
Udgivet: (2024)

Effectiveness of C-express Ltd. delivery system and customer satisfaction
af: Mitra, Tonoy
Udgivet: (2021)

General banking and customer satisfaction of Bank Asia Limited
af: Raihan, Sabbir
Udgivet: (2023)

Impact of digitalization of service request (information update) for customer satisfaction
af: Nova, Sanjana Azad
Udgivet: (2023)

Multimedia issues over bluetooth (video streaming)
af: Haque, Md. Nazmul, et al.
Udgivet: (2014)

Consumer Satisfaction on Biscuit in Bangladesh Market
af: Imran, Mozammel
Udgivet: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
af: Ahmed, Ishtiaque
Udgivet: (2019)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
af: Prothama, Nilam Fayaza
Udgivet: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
af: Mahnaz, Samanta
Udgivet: (2019)

An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
af: Islam, Sanjida
Udgivet: (2016)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)