Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Manylion Llyfryddiaeth
Prif Awdur:	Akhand, Talal Ferdous
Awduron Eraill:	Hafiz, Nusrat
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	OTT platform Online streaming Customer satisfaction SERVQUAL Five dimensions Consumer satisfaction
Mynediad Ar-lein:	http://hdl.handle.net/10361/23911

Eitemau Tebyg

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Online shopping experience & customer satisfaction of Direct Fresh Ltd.
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Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
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Customer satisfaction of e-commerce in Bangladesh
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Customer satisfaction on service quality of EXIM Bank
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Customer satisfaction of Direct Fresh Ltd.
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Customer satisfaction of Berger Paints Bangladesh Limited
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Customer satisfaction of Dr. Azmal Hospital Limited
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Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
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Analysis on consumer experience of HungryNaki.com
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E-banking services and customer behavior analysis of Agrani Bank Limited
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Customer satisfaction on customer services of UCB Bank
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Customer relationship with general banking of Al Arafah Islami Bank
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Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
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Measuring customer satisfaction on the services of HSBC during Covid-19
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Impact of the "A study on how a competitive customer management system creates an impact on increasing the brand image for online food delivery business"
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Quality of content and services increase customer satisfaction and repeat purchase
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Customer satisfaction on services of Sonali bank Limited
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Customer satisfaction of Mercantile Bank Limited
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The brand image analysis in customer satisfaction of MyBL app
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Effectiveness of C-express Ltd. delivery system and customer satisfaction
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General banking and customer satisfaction of Bank Asia Limited
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Impact of digitalization of service request (information update) for customer satisfaction
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Multimedia issues over bluetooth (video streaming)
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Know your customer: a due diligence exercise undertaken by bKash Ltd.
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Identifying customer satisfaction level of BRAC Bank general banking activities
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An analysis of the sales activities and customer satisfaction management experience of Everjobs Bangladesh
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Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
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