Akhand, T. F., & Hafiz, N. (2024). Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh. Brac University.
Cita Chicago Style (17a ed.)Akhand, Talal Ferdous, y Nusrat Hafiz. Applying SERVQUAL Model to Measure Online Customer Satisfaction in OTT Services in Bangladesh. Brac University, 2024.
Cita MLA (8a ed.)Akhand, Talal Ferdous, y Nusrat Hafiz. Applying SERVQUAL Model to Measure Online Customer Satisfaction in OTT Services in Bangladesh. Brac University, 2024.
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