Akhand, T. F., & Hafiz, N. (2024). Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh. Brac University.
Chicago Style (17th ed.) CitationAkhand, Talal Ferdous, and Nusrat Hafiz. Applying SERVQUAL Model to Measure Online Customer Satisfaction in OTT Services in Bangladesh. Brac University, 2024.
MLA (8th ed.) CitationAkhand, Talal Ferdous, and Nusrat Hafiz. Applying SERVQUAL Model to Measure Online Customer Satisfaction in OTT Services in Bangladesh. Brac University, 2024.
Warning: These citations may not always be 100% accurate.