GrabSoft’s client relationship management during Covid 19 crisis

GrabSoft’s client relationship management during Covid 19 crisis

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2021.

Manylion Llyfryddiaeth
Prif Awdur:	Amin, Zahra Tayeba
Awduron Eraill:	Chowdhury, Mohaiminul Islam
Fformat:	Internship report
Iaith:	English
Cyhoeddwyd:	Brac University 2024
Pynciau:	COVID-19 Meeting minute Digital marketing Customer relationship management Client brief Customer relations > Management
Mynediad Ar-lein:	http://hdl.handle.net/10361/23848

Eitemau Tebyg

Client service and the satisfaction of clients of Standard Chartered
gan: Afroz, Faria
Cyhoeddwyd: (2017)

Analyses of the effectiveness of customer relationship management of The City Bank Limited
gan: Akter, Masuma
Cyhoeddwyd: (2023)

Sales from Customer Relationship Management (CRM) of Coderstrust Bangladesh
gan: Alamgir, Rezwana
Cyhoeddwyd: (2023)

Robi’s Digital solution analysis and customer relationship management
gan: Reza Chowdhury, Sanjida Binte
Cyhoeddwyd: (2023)

Implementing a customer relationship management framework to improve BRAC's global resource mobilisation efforts
gan: Zahan, Sumaiya
Cyhoeddwyd: (2024)

Customer relationship management: A case study on ITS Labtest Bangladesh Ltd.
gan: Sultana, Sabia
Cyhoeddwyd: (2015)

The Impact of customer relationship management on customer retention in aspect of Daraz Bangladesh LTD
gan: Masud, Rahnuma
Cyhoeddwyd: (2024)

The effects of digital marketing on customer relationships in Bangladesh
gan: Ahmed, Ishtiaq
Cyhoeddwyd: (2017)

An overview of customer relationship management (CRM) of ACI Logistics Limited SHWAPNO
gan: Rahmatullah, Alisha
Cyhoeddwyd: (2017)

Critical analysis of the existing and non-existing corporate client’s perspective and response on new launching packages of Carnival internet- Dotlines
gan: Khan, Tanjila
Cyhoeddwyd: (2022)

Prospects of new software for candidate relationship management at TallyKhata
gan: Upoma, Dilara Afroje
Cyhoeddwyd: (2023)

Enhancing female customers at Daraz Bangladesh
gan: Tabassum, Rubaiyat
Cyhoeddwyd: (2018)

Relationship of loyalty programs with customers’ purchase quantity and frequency
gan: Islam, Ariful
Cyhoeddwyd: (2024)

Prospects, challenges, and the impact on customer relationships of digital marketing in Bangladesh
gan: Mohtasin, Sadman
Cyhoeddwyd: (2022)

Integration of digital loyalty program for hospitality industry
gan: Sakib, Nazmus
Cyhoeddwyd: (2024)

In building strong customer relationship the importance of communication skills
gan: Rafat, Md. Hasibul Islam
Cyhoeddwyd: (2021)

Customer’s relationship with general banking of Pubali Bank Limited
gan: Dash, Saikat
Cyhoeddwyd: (2022)

Customer relationship management: a case study on Mother Horlicks
gan: Rahman, Azizur
Cyhoeddwyd: (2017)

Client service and the satisfaction of clients of Standard Chartered
gan: Afroz, Faria
Cyhoeddwyd: (2017)

A model of customer-centric banking practices for corporate clients in Bangladesh
gan: Andaleeb, Dr. Syed Saad, et al.
Cyhoeddwyd: (2016)

General banking activities & customer relationship management of the general banking department of IFIC Bank Ltd.
gan: Ahmed, Md. Faisal
Cyhoeddwyd: (2017)

Efficient management of accounts receivable at CoreStaff, Darwin, Australia
gan: Khan, Sumaiya
Cyhoeddwyd: (2019)

Customer relationship with general banking of Al Arafah Islami Bank
gan: Mim, Ummay Sauda Alam
Cyhoeddwyd: (2021)

The Impact of “communication skills” in building “customer relationship"
gan: Chisty, Md Khaza Moenuddin
Cyhoeddwyd: (2020)

Optimization of E-commerce operations at La Mode
gan: Sadik, Farhan
Cyhoeddwyd: (2024)

Taskeater: An experience based study on the Client Management practices and processes of the company
gan: Hamim, Mujtaba Nurul
Cyhoeddwyd: (2016)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
gan: Raisa, Fabeha
Cyhoeddwyd: (2024)

IMC to boost up the selling process of DBL Ceramics Limited
gan: Kabir, M. H.
Cyhoeddwyd: (2023)

Client servicing and public engagement of Mirai International Event Management
gan: Islam, Ashraful
Cyhoeddwyd: (2018)

Role of marketing department in developing sustainable long-term business relationships with clients
gan: Rahman, Rubaiyat
Cyhoeddwyd: (2024)

CRM software in customer retention and customer loyalty in a B2B sewing thread company in Bangladesh
gan: Debi, Debosmita Roy
Cyhoeddwyd: (2024)

How HYD meets the customer expectations and maintains a good relationship with them
gan: Shawon, MD. Ariful Haque
Cyhoeddwyd: (2018)

Role of client service department at ten’s 360
gan: Barua, Biparshi
Cyhoeddwyd: (2021)

The adoption and perception of islamic banking in Bangladesh
gan: Rahman, Ashikur
Cyhoeddwyd: (2024)

Analyzing inventory management and vendor relationship of Robi
gan: Quadery, Fahad Amin
Cyhoeddwyd: (2017)

The impact of digital marketing in building customer relationship and brand promotion
gan: Khan, Sanzeeda Islam
Cyhoeddwyd: (2020)

Engaging people with employer branding at BRAC-Aarong
gan: Eiaz-Ur-Rahman, A. F. M.
Cyhoeddwyd: (2024)

Dealing with foreign exchange reserves
gan: Islam, M. Shahidul
Cyhoeddwyd: (2014)

Quota versus merit: from affirmative action to meritocracy
gan: Islam, M. Shahidul
Cyhoeddwyd: (2014)

Statement by the Managing Director on the Work Program of the Executive Board.
Cyhoeddwyd: (2012)