Analyzing the customer service experience for mobile banking users of The City Bank Limited

Analyzing the customer service experience for mobile banking users of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Opis bibliograficzny
1. autor:	Ahmed, Ashfaque
Kolejni autorzy:	Haq, Mahmudul
Format:	Internship report
Język:	English
Wydane:	BRAC University 2024
Hasła przedmiotowe:	Maintenance unit Citytouch Mobile banking Bank satisfaction User satisfaction Bank and banking > Bangladesh Financial services industry > Management
Dostęp online:	http://hdl.handle.net/10361/23497

Podobne zapisy

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
od: Sumaya, Ayesha
Wydane: (2019)

General banking and customer satisfaction of Bank Asia Limited
od: Raihan, Sabbir
Wydane: (2023)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
od: Humaira, Nowrin
Wydane: (2024)

Customer satisfaction on services of Sonali bank Limited
od: Akib, Ahanak
Wydane: (2022)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
od: Bhattacharjee, Mukti
Wydane: (2017)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
od: Saad, Kazi Newaz Alam
Wydane: (2019)

Customer satisfaction on customer services of UCB Bank
od: Afroz, Ridita
Wydane: (2023)

Customer satisfaction on general banking of Mercantile Bank Limited
od: Faizah, Humayra
Wydane: (2017)

Customer service and satisfaction of Janata Bank
od: Nayeem, Jannatul
Wydane: (2019)

Identifying customer satisfaction level of BRAC Bank general banking activities
od: Mahnaz, Samanta
Wydane: (2019)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
od: Kabir, Md. Rezwanul
Wydane: (2020)

E-banking services and customer behavior analysis of Agrani Bank Limited
od: Biswas, Soumithra
Wydane: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
od: Fardous, Farhin
Wydane: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
od: Fariha, Lamia Jannat
Wydane: (2023)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
od: Chowdhury, Mysha
Wydane: (2017)

Customer satisfaction with government banks: a study on Agrani Bank Limited
od: Sultana, Farhana, i wsp.
Wydane: (2019)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
od: Anima, Maisha Ibnath
Wydane: (2020)

Customer satisfaction of The City Bank Limited
od: Tanzim, Kishwar Kaniz
Wydane: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
od: Islam, Md. Shajidul
Wydane: (2024)

Analysis on retail banking and customer satisfaction of One Bank
od: Rahman, MD. Mahbubur
Wydane: (2017)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
od: Jahan, Md. Ashraf
Wydane: (2019)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
od: Alam, Farzana
Wydane: (2022)

Employee Satisfaction and Attitudes towards The City Bank Limited
od: Piya, Ishrat Jahan
Wydane: (2023)

Analyzing the customer’s perception about the service quality of customer service team of bKash
od: Alam, Tasnova
Wydane: (2018)

Analyzing Youths use of Mobile Financial Services (MFS) - a focus on bKash
od: Ahmed, Nafisa
Wydane: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
od: Jihan, Jaky All Naiem
Wydane: (2024)

Employee job satisfaction of BASIC Bank Limited
od: Azad, Faisal Bin
Wydane: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
od: Ahmed, Ishtiaque
Wydane: (2019)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
od: Islam, Md. Aminul
Wydane: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
od: Rashid, Kamrun Nahar
Wydane: (2019)

Employee satisfaction of Jamuna Bank Limited
od: Ali, Maliha
Wydane: (2020)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
od: Rahman, Nuhash
Wydane: (2021)

Customer satisfaction level of Standard Bank Limited
od: Anjum, Sabab Al
Wydane: (2018)

General banking and digitalization through the lenses of customer
od: Tasnuva, Rudainah
Wydane: (2024)

Customer satisfaction and general operations of Rupali Bank
od: Tripti, Ayesha Ferdousi
Wydane: (2017)

Assessing the HR and online banking system in Islami Bank
od: Rahman, MD. Hafizur
Wydane: (2024)

Measurement of employee satisfaction of Bank Asia Limited
od: Gomes, Imelda Venessa
Wydane: (2020)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
od: Afroz, Nadia
Wydane: (2018)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
od: Suzana, Sazia Afrin
Wydane: (2024)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
od: Basir, Abdus Samiul
Wydane: (2024)