Analyzing the customer service experience for mobile banking users of The City Bank Limited

Analyzing the customer service experience for mobile banking users of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Détails bibliographiques
Auteur principal:	Ahmed, Ashfaque
Autres auteurs:	Haq, Mahmudul
Format:	Internship report
Langue:	English
Publié:	BRAC University 2024
Sujets:	Maintenance unit Citytouch Mobile banking Bank satisfaction User satisfaction Bank and banking > Bangladesh Financial services industry > Management
Accès en ligne:	http://hdl.handle.net/10361/23497

Documents similaires

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
par: Sumaya, Ayesha
Publié: (2019)

General banking and customer satisfaction of Bank Asia Limited
par: Raihan, Sabbir
Publié: (2023)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
par: Humaira, Nowrin
Publié: (2024)

Customer satisfaction on services of Sonali bank Limited
par: Akib, Ahanak
Publié: (2022)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
par: Bhattacharjee, Mukti
Publié: (2017)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
par: Saad, Kazi Newaz Alam
Publié: (2019)

Customer satisfaction on customer services of UCB Bank
par: Afroz, Ridita
Publié: (2023)

Customer satisfaction on general banking of Mercantile Bank Limited
par: Faizah, Humayra
Publié: (2017)

Customer service and satisfaction of Janata Bank
par: Nayeem, Jannatul
Publié: (2019)

Identifying customer satisfaction level of BRAC Bank general banking activities
par: Mahnaz, Samanta
Publié: (2019)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
par: Kabir, Md. Rezwanul
Publié: (2020)

E-banking services and customer behavior analysis of Agrani Bank Limited
par: Biswas, Soumithra
Publié: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
par: Fardous, Farhin
Publié: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
par: Fariha, Lamia Jannat
Publié: (2023)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
par: Chowdhury, Mysha
Publié: (2017)

Customer satisfaction with government banks: a study on Agrani Bank Limited
par: Sultana, Farhana, et autres
Publié: (2019)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
par: Anima, Maisha Ibnath
Publié: (2020)

Customer satisfaction of The City Bank Limited
par: Tanzim, Kishwar Kaniz
Publié: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
par: Islam, Md. Shajidul
Publié: (2024)

Analysis on retail banking and customer satisfaction of One Bank
par: Rahman, MD. Mahbubur
Publié: (2017)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
par: Jahan, Md. Ashraf
Publié: (2019)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
par: Alam, Farzana
Publié: (2022)

Employee Satisfaction and Attitudes towards The City Bank Limited
par: Piya, Ishrat Jahan
Publié: (2023)

Analyzing the customer’s perception about the service quality of customer service team of bKash
par: Alam, Tasnova
Publié: (2018)

Analyzing Youths use of Mobile Financial Services (MFS) - a focus on bKash
par: Ahmed, Nafisa
Publié: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
par: Jihan, Jaky All Naiem
Publié: (2024)

Employee job satisfaction of BASIC Bank Limited
par: Azad, Faisal Bin
Publié: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
par: Ahmed, Ishtiaque
Publié: (2019)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
par: Islam, Md. Aminul
Publié: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
par: Rashid, Kamrun Nahar
Publié: (2019)

Employee satisfaction of Jamuna Bank Limited
par: Ali, Maliha
Publié: (2020)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
par: Rahman, Nuhash
Publié: (2021)

Customer satisfaction level of Standard Bank Limited
par: Anjum, Sabab Al
Publié: (2018)

General banking and digitalization through the lenses of customer
par: Tasnuva, Rudainah
Publié: (2024)

Customer satisfaction and general operations of Rupali Bank
par: Tripti, Ayesha Ferdousi
Publié: (2017)

Assessing the HR and online banking system in Islami Bank
par: Rahman, MD. Hafizur
Publié: (2024)

Measurement of employee satisfaction of Bank Asia Limited
par: Gomes, Imelda Venessa
Publié: (2020)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
par: Afroz, Nadia
Publié: (2018)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
par: Suzana, Sazia Afrin
Publié: (2024)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
par: Basir, Abdus Samiul
Publié: (2024)