Analyzing the customer service experience for mobile banking users of The City Bank Limited

Analyzing the customer service experience for mobile banking users of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Xehetasun bibliografikoak
Egile nagusia:	Ahmed, Ashfaque
Beste egile batzuk:	Haq, Mahmudul
Formatua:	Internship report
Hizkuntza:	English
Argitaratua:	BRAC University 2024
Gaiak:	Maintenance unit Citytouch Mobile banking Bank satisfaction User satisfaction Bank and banking > Bangladesh Financial services industry > Management
Sarrera elektronikoa:	http://hdl.handle.net/10361/23497

Antzeko izenburuak

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
nork: Sumaya, Ayesha
Argitaratua: (2019)

General banking and customer satisfaction of Bank Asia Limited
nork: Raihan, Sabbir
Argitaratua: (2023)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
nork: Humaira, Nowrin
Argitaratua: (2024)

Customer satisfaction on services of Sonali bank Limited
nork: Akib, Ahanak
Argitaratua: (2022)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
nork: Bhattacharjee, Mukti
Argitaratua: (2017)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
nork: Saad, Kazi Newaz Alam
Argitaratua: (2019)

Customer satisfaction on customer services of UCB Bank
nork: Afroz, Ridita
Argitaratua: (2023)

Customer satisfaction on general banking of Mercantile Bank Limited
nork: Faizah, Humayra
Argitaratua: (2017)

Customer service and satisfaction of Janata Bank
nork: Nayeem, Jannatul
Argitaratua: (2019)

Identifying customer satisfaction level of BRAC Bank general banking activities
nork: Mahnaz, Samanta
Argitaratua: (2019)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
nork: Kabir, Md. Rezwanul
Argitaratua: (2020)

E-banking services and customer behavior analysis of Agrani Bank Limited
nork: Biswas, Soumithra
Argitaratua: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
nork: Fardous, Farhin
Argitaratua: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
nork: Fariha, Lamia Jannat
Argitaratua: (2023)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
nork: Chowdhury, Mysha
Argitaratua: (2017)

Customer satisfaction with government banks: a study on Agrani Bank Limited
nork: Sultana, Farhana, et al.
Argitaratua: (2019)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
nork: Anima, Maisha Ibnath
Argitaratua: (2020)

Customer satisfaction of The City Bank Limited
nork: Tanzim, Kishwar Kaniz
Argitaratua: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
nork: Islam, Md. Shajidul
Argitaratua: (2024)

Analysis on retail banking and customer satisfaction of One Bank
nork: Rahman, MD. Mahbubur
Argitaratua: (2017)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
nork: Jahan, Md. Ashraf
Argitaratua: (2019)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
nork: Alam, Farzana
Argitaratua: (2022)

Employee Satisfaction and Attitudes towards The City Bank Limited
nork: Piya, Ishrat Jahan
Argitaratua: (2023)

Analyzing the customer’s perception about the service quality of customer service team of bKash
nork: Alam, Tasnova
Argitaratua: (2018)

Analyzing Youths use of Mobile Financial Services (MFS) - a focus on bKash
nork: Ahmed, Nafisa
Argitaratua: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
nork: Jihan, Jaky All Naiem
Argitaratua: (2024)

Employee job satisfaction of BASIC Bank Limited
nork: Azad, Faisal Bin
Argitaratua: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
nork: Ahmed, Ishtiaque
Argitaratua: (2019)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
nork: Islam, Md. Aminul
Argitaratua: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
nork: Rashid, Kamrun Nahar
Argitaratua: (2019)

Employee satisfaction of Jamuna Bank Limited
nork: Ali, Maliha
Argitaratua: (2020)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
nork: Rahman, Nuhash
Argitaratua: (2021)

Customer satisfaction level of Standard Bank Limited
nork: Anjum, Sabab Al
Argitaratua: (2018)

General banking and digitalization through the lenses of customer
nork: Tasnuva, Rudainah
Argitaratua: (2024)

Customer satisfaction and general operations of Rupali Bank
nork: Tripti, Ayesha Ferdousi
Argitaratua: (2017)

Assessing the HR and online banking system in Islami Bank
nork: Rahman, MD. Hafizur
Argitaratua: (2024)

Measurement of employee satisfaction of Bank Asia Limited
nork: Gomes, Imelda Venessa
Argitaratua: (2020)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
nork: Afroz, Nadia
Argitaratua: (2018)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
nork: Suzana, Sazia Afrin
Argitaratua: (2024)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
nork: Basir, Abdus Samiul
Argitaratua: (2024)