Analyzing the customer service experience for mobile banking users of The City Bank Limited

Analyzing the customer service experience for mobile banking users of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας:	Ahmed, Ashfaque
Άλλοι συγγραφείς:	Haq, Mahmudul
Μορφή:	Internship report
Γλώσσα:	English
Έκδοση:	BRAC University 2024
Θέματα:	Maintenance unit Citytouch Mobile banking Bank satisfaction User satisfaction Bank and banking > Bangladesh Financial services industry > Management
Διαθέσιμο Online:	http://hdl.handle.net/10361/23497

Παρόμοια τεκμήρια

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
ανά: Sumaya, Ayesha
Έκδοση: (2019)

General banking and customer satisfaction of Bank Asia Limited
ανά: Raihan, Sabbir
Έκδοση: (2023)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
ανά: Humaira, Nowrin
Έκδοση: (2024)

Customer satisfaction on services of Sonali bank Limited
ανά: Akib, Ahanak
Έκδοση: (2022)

Analyzing customer satisfaction about online banking services of Jamuna Bank Limited
ανά: Bhattacharjee, Mukti
Έκδοση: (2017)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
ανά: Saad, Kazi Newaz Alam
Έκδοση: (2019)

Customer satisfaction on customer services of UCB Bank
ανά: Afroz, Ridita
Έκδοση: (2023)

Customer satisfaction on general banking of Mercantile Bank Limited
ανά: Faizah, Humayra
Έκδοση: (2017)

Customer service and satisfaction of Janata Bank
ανά: Nayeem, Jannatul
Έκδοση: (2019)

Identifying customer satisfaction level of BRAC Bank general banking activities
ανά: Mahnaz, Samanta
Έκδοση: (2019)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
ανά: Kabir, Md. Rezwanul
Έκδοση: (2020)

E-banking services and customer behavior analysis of Agrani Bank Limited
ανά: Biswas, Soumithra
Έκδοση: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
ανά: Fardous, Farhin
Έκδοση: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
ανά: Fariha, Lamia Jannat
Έκδοση: (2023)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
ανά: Chowdhury, Mysha
Έκδοση: (2017)

Customer satisfaction with government banks: a study on Agrani Bank Limited
ανά: Sultana, Farhana, κ.ά.
Έκδοση: (2019)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
ανά: Anima, Maisha Ibnath
Έκδοση: (2020)

Customer satisfaction of The City Bank Limited
ανά: Tanzim, Kishwar Kaniz
Έκδοση: (2019)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
ανά: Islam, Md. Shajidul
Έκδοση: (2024)

Analysis on retail banking and customer satisfaction of One Bank
ανά: Rahman, MD. Mahbubur
Έκδοση: (2017)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
ανά: Jahan, Md. Ashraf
Έκδοση: (2019)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
ανά: Alam, Farzana
Έκδοση: (2022)

Employee Satisfaction and Attitudes towards The City Bank Limited
ανά: Piya, Ishrat Jahan
Έκδοση: (2023)

Analyzing the customer’s perception about the service quality of customer service team of bKash
ανά: Alam, Tasnova
Έκδοση: (2018)

Analyzing Youths use of Mobile Financial Services (MFS) - a focus on bKash
ανά: Ahmed, Nafisa
Έκδοση: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
ανά: Jihan, Jaky All Naiem
Έκδοση: (2024)

Employee job satisfaction of BASIC Bank Limited
ανά: Azad, Faisal Bin
Έκδοση: (2019)

Evaluation of customer satisfaction level: a study on customer service in SME loan disbursement of Prime Bank-Wari Branch
ανά: Ahmed, Ishtiaque
Έκδοση: (2019)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
ανά: Islam, Md. Aminul
Έκδοση: (2019)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
ανά: Rashid, Kamrun Nahar
Έκδοση: (2019)

Employee satisfaction of Jamuna Bank Limited
ανά: Ali, Maliha
Έκδοση: (2020)

Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
ανά: Rahman, Nuhash
Έκδοση: (2021)

Customer satisfaction level of Standard Bank Limited
ανά: Anjum, Sabab Al
Έκδοση: (2018)

General banking and digitalization through the lenses of customer
ανά: Tasnuva, Rudainah
Έκδοση: (2024)

Customer satisfaction and general operations of Rupali Bank
ανά: Tripti, Ayesha Ferdousi
Έκδοση: (2017)

Assessing the HR and online banking system in Islami Bank
ανά: Rahman, MD. Hafizur
Έκδοση: (2024)

Measurement of employee satisfaction of Bank Asia Limited
ανά: Gomes, Imelda Venessa
Έκδοση: (2020)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
ανά: Afroz, Nadia
Έκδοση: (2018)

Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
ανά: Suzana, Sazia Afrin
Έκδοση: (2024)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
ανά: Basir, Abdus Samiul
Έκδοση: (2024)