Analyzing the customer service experience for mobile banking users of The City Bank Limited

Analyzing the customer service experience for mobile banking users of The City Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Bibliografiske detaljer
Hovedforfatter:	Ahmed, Ashfaque
Andre forfattere:	Haq, Mahmudul
Format:	Internship report
Sprog:	English
Udgivet:	BRAC University 2024
Fag:	Maintenance unit Citytouch Mobile banking Bank satisfaction User satisfaction Bank and banking > Bangladesh Financial services industry > Management
Online adgang:	http://hdl.handle.net/10361/23497

Lignende værker

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Customer satisfaction on general banking of Mercantile Bank Limited
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Udgivet: (2017)

Customer service and satisfaction of Janata Bank
af: Nayeem, Jannatul
Udgivet: (2019)

Identifying customer satisfaction level of BRAC Bank general banking activities
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Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
af: Kabir, Md. Rezwanul
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E-banking services and customer behavior analysis of Agrani Bank Limited
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Customer service & customer’s satisfaction of Trust Bank Limited
af: Fardous, Farhin
Udgivet: (2021)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
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An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
af: Chowdhury, Mysha
Udgivet: (2017)

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Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
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Udgivet: (2020)

Customer satisfaction of The City Bank Limited
af: Tanzim, Kishwar Kaniz
Udgivet: (2019)

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af: Islam, Md. Shajidul
Udgivet: (2024)

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Udgivet: (2017)

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Employee Satisfaction and Attitudes towards The City Bank Limited
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Udgivet: (2023)

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Udgivet: (2018)

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Udgivet: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
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af: Islam, Md. Aminul
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Employee satisfaction of Jamuna Bank Limited
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Employee satisfaction of Jamuna Bank Mirpur 1 branch employees
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af: Anjum, Sabab Al
Udgivet: (2018)

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Customer satisfaction and general operations of Rupali Bank
af: Tripti, Ayesha Ferdousi
Udgivet: (2017)

Assessing the HR and online banking system in Islami Bank
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Measurement of employee satisfaction of Bank Asia Limited
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Udgivet: (2020)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
af: Afroz, Nadia
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Evaluation of customer satisfaction of Shahjalal Islami Bank PLC
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Udgivet: (2024)

Unveiling post-COVID-19 dynamics: a comprehensive analysis of customer satisfaction and app usage at Prime Bank's Jatrabari branch
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Udgivet: (2024)