An assessment of the digital transformation of Mercantile Bank Limited

An assessment of the digital transformation of Mercantile Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

ग्रंथसूची विवरण
मुख्य लेखक:	Sami, Md. Asif Iqbal
अन्य लेखक:	Shuvo, Shihab Kabir
स्वरूप:	Internship report
भाषा:	English
प्रकाशित:	Brac University 2024
विषय:	Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking > Technological innovations. Banks and banking > Bangladesh.
ऑनलाइन पहुंच:	http://hdl.handle.net/10361/23410

समान संसाधन

Digital transformation in BRAC Bank Limited
द्वारा: Chowdhury, Ahmed Najin Khan
प्रकाशित: (2018)

Customer satisfaction on general banking of Mercantile Bank Limited
द्वारा: Faizah, Humayra
प्रकाशित: (2017)

The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
द्वारा: khan, Shadman Zuhair
प्रकाशित: (2024)

General banking and digitalization through the lenses of customer
द्वारा: Tasnuva, Rudainah
प्रकाशित: (2024)

Customer satisfaction on general banking activities of Mercantile Bank Limited
द्वारा: Bushra, Abedin
प्रकाशित: (2016)

Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
द्वारा: Tasnim, Maherin
प्रकाशित: (2024)

General banking operation of Mercantile Bank Limited (MBL)
द्वारा: Aniva, Sharifa Nasirin
प्रकाशित: (2018)

Service efficiency and customer analysis of E-banking at Dhaka Bank
द्वारा: Abdullah, Zakir
प्रकाशित: (2023)

An empirical assessment of Operational Efficiency and E-Banking of National Bank Limited
द्वारा: Devi, Chitra
प्रकाशित: (2022)

Customer satisfaction level on digital recharge of Robi Axiata Limited through mobile financial services
द्वारा: Kabir, Md. Rezwanul
प्रकाशित: (2020)

Identifying customer satisfaction level of BRAC Bank general banking activities
द्वारा: Mahnaz, Samanta
प्रकाशित: (2019)

Operational efficiency of Islami Bank Bangladesh Limited and comparison with other fully shariah based Islami Banks in Bangladesh
द्वारा: Hanif, Sheikh Abu
प्रकाशित: (2021)

Customer satisfaction on services of Sonali bank Limited
द्वारा: Akib, Ahanak
प्रकाशित: (2022)

General banking and customer satisfaction of Bank Asia Limited
द्वारा: Raihan, Sabbir
प्रकाशित: (2023)

Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
द्वारा: Sumaya, Ayesha
प्रकाशित: (2019)

Operational efficiency of Social Islami Bank Limited and a study of their Pre-pandemic and pandemic periods performances
द्वारा: Khaleed, Md. Imtiaz
प्रकाशित: (2022)

An empirical study on the satisfaction level of customer’s regarding Bank Alfalah’s digital products & service
द्वारा: Osman, Jaki
प्रकाशित: (2016)

Assessing the HR and online banking system in Islami Bank
द्वारा: Rahman, MD. Hafizur
प्रकाशित: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
द्वारा: Rashid, Kamrun Nahar
प्रकाशित: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
द्वारा: Nova, Sanjana Azad
प्रकाशित: (2023)

General banking activities Of Southeast Bank Limited
द्वारा: Tabassum, Fabiya
प्रकाशित: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
द्वारा: Jihan, Jaky All Naiem
प्रकाशित: (2024)

Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
द्वारा: Aleen, Lamiza
प्रकाशित: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
द्वारा: Alam, Farzana
प्रकाशित: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
द्वारा: Saad, Kazi Newaz Alam
प्रकाशित: (2019)

Banking evolution: navigating the realm of traditional and digital banking of Al Arafah Islami Bank PLC
द्वारा: Kabir, Humaiya
प्रकाशित: (2024)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
द्वारा: Anima, Maisha Ibnath
प्रकाशित: (2020)

Customer satisfaction on customer services of UCB Bank
द्वारा: Afroz, Ridita
प्रकाशित: (2023)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
द्वारा: Afroz, Nadia
प्रकाशित: (2018)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
द्वारा: Jahan, Md. Ashraf
प्रकाशित: (2019)

Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
द्वारा: Fariha, Lamia Jannat
प्रकाशित: (2023)

E-banking services and customer behavior analysis of Agrani Bank Limited
द्वारा: Biswas, Soumithra
प्रकाशित: (2023)

Analysis on retail banking and customer satisfaction of One Bank
द्वारा: Rahman, MD. Mahbubur
प्रकाशित: (2017)

An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
द्वारा: Chowdhury, Mysha
प्रकाशित: (2017)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
द्वारा: Bepari, Md. Alamin
प्रकाशित: (2020)

Customer satisfaction level of Standard Bank Limited
द्वारा: Anjum, Sabab Al
प्रकाशित: (2018)

The adoption and perception of islamic banking in Bangladesh
द्वारा: Rahman, Ashikur
प्रकाशित: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
द्वारा: Islam, Md. Aminul
प्रकाशित: (2019)

Customer satisfaction and general operations of Rupali Bank
द्वारा: Tripti, Ayesha Ferdousi
प्रकाशित: (2017)

Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
द्वारा: Islam, Md. Shajidul
प्रकाशित: (2024)