An assessment of the digital transformation of Mercantile Bank Limited

An assessment of the digital transformation of Mercantile Bank Limited

This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2023.

Xehetasun bibliografikoak
Egile nagusia:	Sami, Md. Asif Iqbal
Beste egile batzuk:	Shuvo, Shihab Kabir
Formatua:	Internship report
Hizkuntza:	English
Argitaratua:	Brac University 2024
Gaiak:	Digital transformation Customer satisfaction Operational efficiency Cost reduction IT infrastructure Privacy concerns Banks and banking > Technological innovations. Banks and banking > Bangladesh.
Sarrera elektronikoa:	http://hdl.handle.net/10361/23410

Antzeko izenburuak

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Customer satisfaction on general banking of Mercantile Bank Limited
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The digital services of Brack Bank PLC, the opportunities challenges and the impact of digital transformation on customer interactions
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General banking and digitalization through the lenses of customer
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Customer satisfaction on general banking activities of Mercantile Bank Limited
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Digital transformation of NRBC Bank PLC: customer experience from Imamgnaj branch
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General banking operation of Mercantile Bank Limited (MBL)
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Service efficiency and customer analysis of E-banking at Dhaka Bank
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Operational efficiency of Islami Bank Bangladesh Limited and comparison with other fully shariah based Islami Banks in Bangladesh
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Customer satisfaction on services of Sonali bank Limited
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General banking and customer satisfaction of Bank Asia Limited
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Customer satisfaction towards online banking service of Bank Asia Limited, Banani Branch
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Argitaratua: (2019)

Operational efficiency of Social Islami Bank Limited and a study of their Pre-pandemic and pandemic periods performances
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Argitaratua: (2016)

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Argitaratua: (2024)

Evaluation of customer satisfaction level: a study on customer service in general banking Prime Bank-Pragati Sarani Branch
nork: Rashid, Kamrun Nahar
Argitaratua: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
nork: Nova, Sanjana Azad
Argitaratua: (2023)

General banking activities Of Southeast Bank Limited
nork: Tabassum, Fabiya
Argitaratua: (2022)

Customer service and satisfaction analysis at Prime Bank Ltd.
nork: Jihan, Jaky All Naiem
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Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment
nork: Aleen, Lamiza
Argitaratua: (2022)

Customer satisfaction based on customer services at Dhaka Bank Limited of Dhanmondi Branch
nork: Alam, Farzana
Argitaratua: (2022)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
nork: Saad, Kazi Newaz Alam
Argitaratua: (2019)

Banking evolution: navigating the realm of traditional and digital banking of Al Arafah Islami Bank PLC
nork: Kabir, Humaiya
Argitaratua: (2024)

Analysis of customer satisfaction level of Dutch Bangla Bank Limited, (DBBL)
nork: Anima, Maisha Ibnath
Argitaratua: (2020)

Customer satisfaction on customer services of UCB Bank
nork: Afroz, Ridita
Argitaratua: (2023)

Customer satisfaction gap in general banking section of Union Bank Limited, Mirpur branch
nork: Afroz, Nadia
Argitaratua: (2018)

A study of customer satisfaction on online banking & ATM services, Islami Bank Bangladesh Limited
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Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
nork: Fariha, Lamia Jannat
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E-banking services and customer behavior analysis of Agrani Bank Limited
nork: Biswas, Soumithra
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Analysis on retail banking and customer satisfaction of One Bank
nork: Rahman, MD. Mahbubur
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An investigation to customer satisfaction level of NCC Bank LTD in the general banking services
nork: Chowdhury, Mysha
Argitaratua: (2017)

The relationship of customer satisfaction with deposit and premium banking of BRAC Bank Limited
nork: Bepari, Md. Alamin
Argitaratua: (2020)

Customer satisfaction level of Standard Bank Limited
nork: Anjum, Sabab Al
Argitaratua: (2018)

The adoption and perception of islamic banking in Bangladesh
nork: Rahman, Ashikur
Argitaratua: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
nork: Islam, Md. Aminul
Argitaratua: (2019)

Customer satisfaction and general operations of Rupali Bank
nork: Tripti, Ayesha Ferdousi
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Determinants of customer satisfaction of general banking: a study on EXIM Bank LTD
nork: Islam, Md. Shajidul
Argitaratua: (2024)